TrainingSpecialist

Summary: The IT Training Specialist works collaboratively within a collaborative Training team with legal personnel and business professionals to assess technology training needs and deliver practical, user-focused learning solutions. This role is designed and facilitates engaging training on core business applications and legal software, using instructor-led, and virtual learning methods to support adoption, efficiency, and client service. Responsibilities: - Designs, develops, and delivers new hire and ongoing technology training across multiple modalities, including classroom, virtual (VILT), one-on-one coaching, and on demand e-learning across all firm office locations. - Develops training materials and performance support resources, including quick reference guides, e-learning modules, microlearning videos, and interactive tutorials tailored to attorneys, paralegals, and business professionals. - Supports the firm’s AI adoption initiatives by developing and delivering training on available AI-powered tools and firm-approved generative AI applications used in legal practice operations. - Contributes to and executes the firmwide technology training strategy under the direction of the Training Manager; tracks training metrics and produces reports measuring effectiveness, adoption, and learner progress across all offices. - Partners with IT leadership, practice group leaders, and SMEs to conduct needs assessments, identify skill gaps, and develop targeted role-based training curriculum aligned with firm business goals. - Leads technology change management efforts for new software and upgrades for project initiatives with IT project managers and other IT administrative and user support professionals. Develop quality communication plans, training timelines, curriculum, and support resources. - Administers and maintains the firm’s Learning Management System (LMS), including publishing content, managing learning paths and course catalog, tracking completion records, an