TrainingSpecialist(Amadeus)

**What Is Exoticca?** Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet. We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation. **Responsabilities** : * Plan, develop, and deliver new hire induction and refresher training. * Liaise with Operations and Quality teams to assess and plan training needs. * Keep up to date with all processes, procedures, and product changes. * Review, amend, and update training content as appropriate. * Measure and analyze training effectiveness to identify areas for improvement. * Help design, deliver, and evaluate training for both technical and soft skills. * Create and administer agent knowledge assessments, analyze results, and implement improvement initiatives. * Facilitate workshops and development sessions as required. * Maintain up-to-date knowledge of our products, pricing, promotions, and procedures. **Requirements** * Strong time management and multi-tasking abilities. * Excellent coordination, presentation, and communication skills. * A confident and motivational leader with the ability to manage large groups effectively. * Self-starter; able to work independently, display initiative, take responsibility, and learn quickly on the job. * Able to work under pressure and manage conflicting priorities and deadlines. * Professional, organized, self-motivated, and results-oriented. * Excellent team player with a strong customer focus. * Resilient; does not get easily discouraged or frustrated. * Reliable, responsible, and ready to take own