TrainingDeliveryManager

At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress. Skillsoft Global Knowledge is seeking an experienced Training Delivery Manager to be responsible for leading and developing a team of Subject Matter Experts (SMEs), Internal Corporate Trainers and External Contract Trainers to ensure the highest standards of training delivery across all technologies. In this role, you will have the opportunity to manage the day-to-day trainer performance, embed consistent quality frameworks, and drive trainer utilization while ensuring an excellent learner experience reflected in strong NPS, CSAT and quality outcomes. The ideal candidate is an experienced people leader with a strong background in training, professional services, or corporate learning environments. They possess a passion for coaching and mentoring training professionals, a keen eye for quality, and the ability to manage operational demands in a fast-paced environment. Key Responsibilities People Leadership take corrective actions as needed. Manage freelancer scheduling/coverage to protect delivery continuity (including substitutions, escalation management and last-minute coverage). Approve and validate freelancer deliverables (session completion, timesheets/invoicing inputs where applicable) in line with internal controls. Ensure compliance with required policies (data privacy, information security, code of conduct, client/site rules) and maintain necessary documentation. Stakeholder Management Work collaboratively with Program Owners, Training Operations (Scheduling), and Presales teams. Participate in weekly or monthly review sessions with leadership to discuss utilization, quality, NPS, and risks. Provide insights and recommendati