Airbus
TrainingCustomerFeedbackCoordinator
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“Training Customer Feedback Coordinator at Airbus. Skills: Data Analysis, Reporting, Stakeholder Management, Operational Support. Manage the treatment of Training Customer feedback worldwide. Transforming raw feedback into actionable insights”
What You'll Achieve.
Customer satisfaction is one primary objective; actionable insights; critical intelligence to business stakeholders; continuous training improvement; single source of truth for all TCF data; strategic decisions; clear overview of training performance and participation rates; enhance operational efficiency; perfect data alignment; empowering them to effectively utilize TCF data; foundational knowledge base; enable decision making; reach targeted performance
Industry & Context.
Problem Solving mindset; 8D/9S methodologies; Ishikawa; 5 Whys; Plan-Do-Check-Act; root cause analysis
What They're Looking For.
Must Have
analytical and synthetic skills, Knowledge of Software development, Stakeholder management from technical level up to senior/middle management, Communication skills in an international environment, Problem Solving mindset, Knowledge of 8D/9S methodologies, Ishikawa, 5 Whys, Plan-Do-Check-Act, Google Suite environment knowledge, Educated to Bachelor’s degree level (or equivalent) with communicative English
Nice to Have
Knowledge of Airbus Training course delivery process and associated tools, Speaking French would be a plus
What You'll Do.
Manage the treatment of Training Customer feedback worldwide
Transforming raw feedback into actionable insights
Maintain a robust data infrastructure
Lead monthly and quarterly review meetings
Ensure absolute data integrity
Produce comprehensive monthly reports
Managed the entire Qualtrics platform
Served as the central point of contact for all TCF-related inquiries
Customize and deployed dynamic surveys
Facilitate cross-functional collaboration
Lead the TCF implementation and rollout
Design and deliver quarterly training sessions
Ensure continuous knowledge transfer
Maintain the official TCF manual
Supporting in Analytics tool migration
Measure business performance via collection
consolidation and synthesis of performance indicators
Manage performance through facilitating stakeholder exchange
Identify / define improvement projects
How You'll Work.
Team & Collaboration
cross-functional coordination; Facilitate cross-functional collaboration with the MyTeam; Lead monthly and quarterly review meetings with key stakeholders; Manage performance through facilitating stakeholder exchange on performance data
Communication Scope
Communication skills in an international environment; communicative English
Process & Methodology
action plan follow up, improvement projects
Full Job Description
****Job Description:**** Customer satisfaction is one primary objective of Airbus. The Training Customer Feedback (TCF) Coordinator, part of Quality Customer Services in India (IISQ), is responsible to manage the treatment (feedback collection, TCF indicator computation, analysis and action plan follow up) of Training Customer feedback worldwide across all Training domains (Flight, Maintenance, Cabin and Structure). The key activities include:- **Data Analysis & Reporting** * Transforming raw feedback into actionable insights, providing critical intelligence to business stakeholders for continuous training improvement. * Maintaining a robust data infrastructure, integrating relevant data from various tools to establish a single source of truth for all TCF data. * Lead monthly and quarterly review meetings with key stakeholders, including the QBST Team, to drive strategic decisions based on data from all training domains (Flight, Maintenance, Structure, Cabin). * Ensure absolute data integrity by performing meticulous weekly verification of every single data entry. * Produce comprehensive monthly reports on key metrics, providing a clear overview of training performance and participation rates. **Operational & Technical Support** * Managed the entire Qualtrics platform, streamlining user access and survey creation to enhance operational efficiency. * Served as the central point of contact for all TCF-related inquiries, providing end-to-end technical and data support to all training centres. * Customize and deployed dynamic surveys to precisely meet the unique requirements of individual training centres. * Facilitate cross-functional collaboration with the MyTeam to resolve system discrepancies and maintain perfect data alignment. **Implementation & Stakeholder Management** * Lead the TCF implementation and rollout for new training centres * Design and deliver quarterly training sessions for ATO Managers, empowering them to effectively utilize TCF data. * Ensure conti
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