Airbus
TrainingCustomerFeedbackCoordinator
Neural analysis suggests this role is
optimal for Professional candidates.
“Training Customer Feedback Coordinator at Airbus. Skills: Data Analysis, Reporting, Stakeholder Management, Operational Support. Manage feedback collection worldwide. Compute TCF indicators”
Industry & Context.
Problem Solving mindset; 8D/9S methodologies; Ishikawa; 5 Whys; Plan-Do-Check-Act; root cause analysis
What They're Looking For.
Must Have
analytical and synthetic skills, Knowledge of Software development, Stakeholder management from technical level up to senior/middle management, Communication skills in an international environment, Problem Solving mindset, Knowledge of 8D/9S methodologies, Ishikawa, 5 Whys, Plan-Do-Check-Act, Google Suite environment knowledge, communicative English
Nice to Have
Knowledge of Airbus Training course delivery process and associated tools, French
What You'll Do.
Manage feedback collection worldwide
Compute TCF indicators
Follow up on action plans
Transform feedback into actionable insights
Provide intelligence to stakeholders
Maintain data infrastructure
Integrate relevant data
Verify data entries weekly
Produce monthly reports
Manage Qualtrics platform
Streamline user access
Serve as contact for inquiries
Provide technical support
Deploy dynamic surveys
Facilitate cross-functional collaboration
Resolve system discrepancies
Maintain data alignment
Lead TCF implementation
Rollout TCF for new centres
Design training sessions
Deliver training sessions
Ensure knowledge transfer
Support Analytics tool migration
Measure business performance
Consolidate performance indicators
Synthesize performance indicators
Facilitate stakeholder exchange
Perform root cause analysis
Provide recommendations
Enable decision making
Identify improvement projects
Define improvement projects
Reach targeted performance
How You'll Work.
Team & Collaboration
cross-functional collaboration with the MyTeam; Facilitate stakeholder exchange on performance data
Communication Scope
Communication skills in an international environment; communicative English
Process & Methodology
action plan follow up, Improvement projects
Full Job Description
****Job Description:**** Customer satisfaction is one primary objective of Airbus. The Training Customer Feedback (TCF) Coordinator, part of Quality Customer Services in India (IISQ), is responsible to manage the treatment (feedback collection, TCF indicator computation, analysis and action plan follow up) of Training Customer feedback worldwide across all Training domains (Flight, Maintenance, Cabin and Structure). The key activities include:- **Data Analysis & Reporting** * Transforming raw feedback into actionable insights, providing critical intelligence to business stakeholders for continuous training improvement. * Maintaining a robust data infrastructure, integrating relevant data from various tools to establish a single source of truth for all TCF data. * Lead monthly and quarterly review meetings with key stakeholders, including the QBST Team, to drive strategic decisions based on data from all training domains (Flight, Maintenance, Structure, Cabin). * Ensure absolute data integrity by performing meticulous weekly verification of every single data entry. * Produce comprehensive monthly reports on key metrics, providing a clear overview of training performance and participation rates. **Operational & Technical Support** * Managed the entire Qualtrics platform, streamlining user access and survey creation to enhance operational efficiency. * Served as the central point of contact for all TCF-related inquiries, providing end-to-end technical and data support to all training centres. * Customize and deployed dynamic surveys to precisely meet the unique requirements of individual training centres. * Facilitate cross-functional collaboration with the MyTeam to resolve system discrepancies and maintain perfect data alignment. **Implementation & Stakeholder Management** * Lead the TCF implementation and rollout for new training centres * Design and deliver quarterly training sessions for ATO Managers, empowering them to effectively utilize TCF data. * Ensure conti
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