TrainingCoordinator,ContactCenter

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer. Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work! This role is responsible for delivering, designing, implementing, and evaluating training content to ensure employees leave training prepared to support client contacts. A Training coordinator is responsible for delivering training content, adjusting training as needed to meet new goals or ways of working, prepare employees to support the client in an effective way and put them on the path to proficiency in meeting metrics (Authentication/QA/AHT/ASAT) upon exiting training to work with their manager. The Training Coordinator supports coaching and training expectations while partnering with the Instructional Designer to develop and maintain the organization’s learning and development program. This role also includes a percentage of their work in instructional design for of the training content. This will include but not limited to Instructional new hire training, upskilling training content, development programs, guides, handouts and e-learning courses. The Training Coordinator will partner with the Instructional Designer and Subject Matter Experts (SME) to create and integrate learning solutions primarily in the areas of the Contact Center. This role will support end-to-end design and lead needs assessments, design, development, implementation, and evaluation. **What you will do** * Document training issues and performance measures,