Probe Group

Trainer(PioneerAURetailAccount)

$480–650k ~AI est. Makati City, Philippines FULL TIME Remote Friendly
The Brief

“Trainer (Pioneer AU Retail Account) at Probe Group. Skills: Learning and Development, Training facilitation. Conduct onboarding and refresher training sessions. Facilitate engaging classroom and virtual training programs”

What You'll Achieve.

Improve employee performance; Support employee development

Industry & Context.

Problems you'll solve

Identify learning gaps

Eligibility Requirements

Fully work onsite

What They're Looking For.

Must Have

1 year of experience in Training, Learning & Development, Coaching, or related role, Experience facilitating training sessions in a BPO, shared services, or similar environment, Amenable to work on a predominantly dayshift schedule

What You'll Do.

Conduct onboarding and refresher training sessions

Facilitate engaging classroom and virtual training programs

Support upskilling initiatives

Identify learning gaps

Provide coaching or training recommendations

Assist in creating training materials

Assist in updating training materials

Monitor trainee progress

Provide feedback to support performance improvement

Conduct post-training assessments

Track training effectiveness

Ensure training documentation is updated

Ensure training materials are updated

Align training documentation with operational requirements

Work closely with Operations teams

Work closely with QA teams

Work closely with HR teams

Support business goals

Support employee development

Participate in calibration sessions

Participate in team meetings

How You'll Work.

Team & Collaboration

Operations teams; QA teams; HR teams

Communication Scope

Presentation skills

Free ATS check

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