Bottomline
Financial Services
Trainer–MemberServicesSupport
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Trainer – Member Services Support at Bottomline. Design training programs. Deliver training programs”
Industry & Context.
What They're Looking For.
Must Have
3+ year in training or coaching roles
What You'll Do.
Design training programs
Deliver training programs
Manage training programs
Become SME in support of customers
Work production until full proficiency
How You'll Work.
Team & Collaboration
Collaborate with operations; Collaborate with quality; Collaborate with management
Full Job Description
Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team! Trainer – Member Services Support (India) Position Summary The Trainer will be responsible for designing, delivering, and managing training programs for new hires, advanced skill development, and remediation for Member Services Vendor Support agents. This role ensures agents are equipped with the knowledge, tools, and confidence to deliver exceptional customer experiences. The Trainer will collaborate closely with operations, quality, and management teams to continuously improve training content and methodologies. This position will be responsible, at onset, for becoming a SME in support of our customers, including taking existing training and working production until full proficiency. Key Responsibilities New Hire Training 3+ year in training or coaching roles. We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
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