Villa Group
Hospitality
Trainer
Neural analysis suggests this role is
optimal for entry candidates.
“Trainer at Villa Group. Skills: Training facilitation, Performance improvement, Budget management. Offer professional service. Create F&B Leaders Training”
What You'll Achieve.
Improve service performance; Maximize results; Positively impact productivity; Positively impact performance; Achieve business objectives; Meet departmental needs; Meet division wide needs; Ensure financial accuracy; Ensure safety compliance; Ensure environmental compliance; Improve guest satisfaction
Industry & Context.
Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
AppliedLearning, BusinessAcumen, TechnicalAcumen, BasicCompetencies, BasicComputerSkills, MathematicalReasoning, OralComprehension, ReadingComprehension, Writing
What You'll Do.
Offer professional service
Create F&B Leaders Training
Organize F&B Leaders Training
Facilitate F&B Leaders Training
Conduct internal audits
Track internal audits
Evaluate training effectiveness
Provide improvement recommendations
Identify training needs
Identify training gaps
Implement training solutions
Manage annual training budget
Submit training records
Facilitate corporate learning programs
Assist managers with training development
Assist managers with training calendars
Ensure training materials are current
Ensure Job Task Checklists are utilized
Prepare learning materials
Develop on-boarding process
Execute on-boarding process
Provide leadership support
Complete performance reviews
Run reports on performance reviews
Support leaders with IDPs
Support colleagues with IDPs
Partner with external organizations
Update training records
Participate in line up training
Assist with line up training
Conduct F&B training courses
Ensure financial accuracy
Ensure compliance with safety regulations
Maintain a clean environment
Maintain a safe environment
Participate in health and safety program
Adhere to environmental policies
Adhere to environmental programs
Provide assistance to colleagues
Assist with recruitment initiatives
Develop training to improve service
Drive brand philosophy
Ensure transfer of learning
Identify performance gaps
Develop training to improve performance
Implement training to improve performance
Recognize associates for quality involvement
Assure management practices align with tools
Assure continuous improvement tools are in place
Assure continuous improvement tools are utilized
Use data collection methods
Identify defect trends
Compile defect trends
Display defect trends
Analyze defect trends
Review guest feedback
Take corrective action
Incorporate guest satisfaction in meetings
Obtain feedback on quality
Obtain feedback on service levels
Obtain feedback on satisfaction
Respond to guest feedback
Handle guest problems
Handle guest complaints
Promote training programs
Inform employees about training programs
Help employees identify behaviours
Ensure employees receive on-going training
Use effective training methods
Monitor enrolment in training classes
Monitor attendance at training classes
Assess participant progress
Address participant concerns
Assess employee skills
Identify areas of improvement
Measure transfer of learning
Incorporate adult learning principles
Link training to mission
Link training to vision
Make adjustments to training methodology
Re-train as appropriate
Align training to business indicators
Establish guidelines for expectations
Establish guidelines for parameters
Observe service behaviours
Provide feedback to individuals
Provide feedback to managers
How You'll Work.
Team & Collaboration
F&B Divisional Operations Team; Hotel Training Manager; Outlet managers; L&D team
Communication Scope
Executive presentations; Technical documentation
Full Job Description
Located in South Ari Atoll, less than 20 minutes from Velana International Airport by domestic flight. With spectacular azure lagoons and dense jungle at its core, Villa Park is a magical isle open for exploring. Each day invites a sense of escape with exceptional diving, playtime pursuits and secret dining experiences. General Responsibilities * Consistently offers professional, engaging and friendly service * Together with Food and Beverage ‘Divisional Operations Team’ create, organize and facilitate F&B specific Leaders Training for all existing and arriving Leaders within the F&B Division. * Conduct and track regular internal audits in order to evaluate the effectiveness of training initiatives in meeting our Colleague Engagement and business objectives in addition to providing recommendations for improvements * Identify training needs or gaps and implement solutions to maximize results to positively impact the Food & Beverage division’s productivity and performance * Manage annual F&B training budget and submit accurate records of monthly, quarterly and annual training activities and charges * Facilitate and/or support corporate learning programs and strictly focus on achieving brand VPVs * Assist Department Managers in the development and implementation of on-going training in addition to monthly training calendars to meet specific departmental and division wide needs * Follow up with Leaders to ensure departmental orientation/training materials are current and Job Task Checklists are utilized for all new colleagues * Prepare learning materials * Working with all F&B leaders to develop and execute a uniform on-boarding process for all new colleagues to the division * Provide Leadership support for the successful completion of performance reviews. Run reports on all outstanding performance reviews * Support Leaders and Colleagues in the creation and follow up of Individual Development Plans * Work closely with the Hotel Training Manager to identify and partner
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