Mountfitchet Group
Logistics
TraineeOperationsController
Neural analysis suggests this role is
optimal for entry candidates.
“Trainee Operations Controller at Mountfitchet Group. Skills: Operational support, Charter setup, Flight tracking. Provide 24/7 365 coverage. Provide operational support”
What You'll Achieve.
Ensure each charter goes off without a hitch; Ensure ACS has accurate data; On-time performance; Passenger satisfaction
Industry & Context.
Problem solving; Think outside the box
12 hour shift patterns, Night shifts, Weekends, Bank holidays, 3 on 3 off shifts, 06:00 - 18:00 shifts, 18:00 - 06:00 shifts, 45 minutes commute
What They're Looking For.
Must Have
Flexible shift patterns, 12 hour shifts, Night shifts, Weekends, Bank holidays, Fluency in English, Professional communicator, Work independently, Work as part of a team, Excellent problem solving, Think outside the box, Live within 45 minutes commute
Nice to Have
Genuine interest in Aviation, Passion for exceeding customer service expectations
What You'll Do.
Provide 24/7 365 coverage
Provide operational support
Work closely with onsite rep team
Work closely with customer experience
Provide operational information
Assist in setup of charters
Provide full service to brokers
Advise if there are potential issues
Track all aspects of the flight
Keep brokers informed
Send movement messages
Build relationships with airline operators
Build relationships with FBOs
Build relationships with Airports
Update compliance systems
Update Airline information
Update Airport information
Update Handling information
Complete daily reports
Send communications to worldwide teams
Send communications to management
Advise brokers of potential risks
Balance operational constraints
Balance service goals
How You'll Work.
Team & Collaboration
Work with onsite rep team; Work with customer experience; Work with worldwide teams; Work with management
Communication Scope
Verbal communication; Written communication
Full Job Description
Air Charter Service are the number one aviation broker globally, having started in the basement of our Chairman’s home, we now employ over 600 people across the globe and provide tailored brokering services to our Cargo, Commercial and Private Jet customers. From film stars who require a private jet, sports teams who need a commercial airline to logistics companies who need the need to move cargo worldwide. But who works to ensure those client types can get from A to B and experience an exceptional service throughout? The answer is people like us. We're excited to offer an opportunity for an aviation enthusiast to join our Operations team to help provide around the clock coverage and operational support to all of our employees across the globe, ensuring each charter goes off without a hitch! Duties will include but are not limited to: * Providing 24/7 365 coverage and operational support to ACS brokers worldwide, in person from our Surbiton based Head Office * Work closely with our onsite rep team and customer experience to mitigate any issues which may arise on day of flight * Provide operational information and assisting in setup of charters for all brokers in all global divisions. * Being there every step of the way with live charter flights – providing a full service to our brokers and advising if there are any potential issues * Flight Watching, tracking all aspects of the flight, keeping the brokers informed and sending movement messages to brokers (and clients when requested) * Building relationships with airline operators, FBOs and Airports worldwide * Continuous duty for OCC to update ACS CRM and compliance systems – Updating Airline/Airport/Handling information to ensure ACS has the most accurate and up-to-date data available * Completing daily reports and communications to be sent out to worldwide teams and management, advising brokers of potential risks to upcoming operations * Balancing operational constraints with service goals (on-time performance, pa
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