TrafficManagementSpecialist

### **Job Description** ## **Overview** We are seeking a **Traffic Management Specialist (TMS)** to join our team at the Traffic Operations Center in **Asheville, NC.** This role will manage traffic congestion on roadways throughout the state and respond to planned and unplanned traffic incidents including road work, vehicle crashes, and major adverse weather. TMS use an array of technologies to monitor and detect traffic incidents, to prevent and resolve traffic impacts, and to interface with emergency responders and the traveling public. The Traffic Operations Center (TOC) is a 24/7/365 communications hub and emergency response facility. Successful TMS are complex problem-solvers and dedicated public servants. TMS work under supervision but must be capable of directing their own work in accordance with their training and Standard Operating Procedures (SOPs). TMS also work in a team environment and must be able to communicate clearly and take direction in real-time. A typical day is comprised of regularly scheduled tasks and unscheduled incident response activities. TMS must possess good time management skills and maintain continuous, situational awareness while on duty. TMS regularly engage with numerous internal/external partners and must be able to communicate confidently and professionally. Most TOC team members began their traffic ops careers in the TMS role. TMS who are reliable, proficient, and focused will find many avenues for learning and opportunities for career advancement. **Candidates interested must be able to work second shift (1:45PM - 10:15PM).** The training will take between 6 to 8 weeks to be completed, and it will be administered in the morning schedule Monday through Friday. Due to the nature of our industry, candidates must be willing to work weekends and holidays as needed. ## **Your role** * Detect and monitor traffic incidents using congestion maps, traffic cameras, responder radios and other technologies. * Determine the appropriate resp