Sportradar
sports technology
TradingQAManager
“Trading QA Manager at Sportradar. Skills: Customer experience, Client relationships, Problem-solving. Build and maintain relationships with internal operational teams. Monitor processes to ensure achievement of service levels”
What You'll Achieve.
Ensure that all Sportradar’s Betting clients have an excellent experience; Provide solutions to customer queries; Develop long term value; Ensure that our customers are satisfied with our products and services; Achievement of service levels; Early identification of any structural issues; Continuously improve our Operational Performance
Industry & Context.
Excellent problem-solving skills; Proactively identify and analyze problems; Find appropriate solutions
Must be flexible to work outside of the usual office hours
What They're Looking For.
Must Have
3+ years of relevant work experience in a customer experience position, Must be flexible to work outside of the usual office hours, Demonstrated experience in building and maintaining customer/client relationships, Superior verbal and written presentation and communication skills, Excellent problem-solving skills, Fluent in English (both written and spoken), Flexibility to adapt to changing priorities as well as product environments, Ability to meet strict deadlines, Proficient in MS Office suite i. e. Word, Excel, PowerPoint and Outlook
Nice to Have
Ideally in a B2B company, A secondary language is advantageous
What You'll Do.
Build and maintain relationships with internal operational teams
Monitor processes to ensure achievement of service levels
Identify structural issues
Champion opportunities to improve Sportradar experience
Develop and manage monthly KPI driven Trading QA report
How You'll Work.
Team & Collaboration
Work cross functionally with multiple departments; Ability to work well with others
Communication Scope
Superior verbal and written presentation and communication skills
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