Sportradar
sports technology
TradingQAManager
“Trading QA Manager at Sportradar. Skills: customer experience, client relationships, problem-solving, communication. act as the primary point of contact from the Trading Services Unit to a team of regional operational account managers. address issues internally”
What You'll Achieve.
ensure that all Sportradar’s Betting clients have an excellent experience; provide solutions to customer queries; develop long term value; ensure that our customers are satisfied with our products and services; Monitor processes to ensure achievement of service levels; early identification of any structural issues; continuously improve our Operational Performance; consistently improve the Sportradar experience from a trading perspective
Industry & Context.
Excellent problem-solving skills - able to proactively identify and analyze problems and find appropriate solutions
Must be flexible to work outside of the usual office hours
What They're Looking For.
Must Have
3+ years of relevant work experience in a customer experience position, Must be flexible to work outside of the usual office hours, Demonstrated experience in building and maintaining customer/client relationships, Superior verbal and written presentation and communication skills, Excellent problem-solving skills, Collaborative team player, Flexibility to adapt to changing priorities as well as product environments, ability to meet strict deadlines, Proficient in MS Office suite i. e. Word, Excel, PowerPoint and Outlook
Nice to Have
ideally in a B2B company, A secondary language is advantageous, Creative & inquisitive thinker, keen to further refine systems and processes
What You'll Do.
act as the primary point of contact from the Trading Services Unit to a team of regional operational account managers
address issues internally
coordinate responses and feedback to provide solutions to customer queries
Build and maintain relationships with internal operational teams
ensure that our customers are satisfied with our products and services
Monitor processes to ensure achievement of service levels and early identification of any structural issues
Other duties as assigned by the Head of Trading Operations to continuously improve our Operational Performance
Champion opportunities to consistently improve the Sportradar experience from a trading perspective
Develop and manage a compelling
monthly KPI driven Trading QA report for the region including trends
insights based on customer feedback and recommendations tailored to the needs of the different stakeholder groups
How You'll Work.
Team & Collaboration
work cross functionally with multiple departments across the company; Build and maintain relationships with internal operational teams; Collaborative team player, ability to work well with others and have the confidence and integrity to earn internal team's confidence quickly
Communication Scope
Superior verbal and written presentation and communication skills; Fluent in English (both written and spoken); A secondary language is advantageous
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