TradingDataPlatformSupportEngineer

Vitol is the world’s largest independent energy and commodities trading company. Every day we use our expertise and logistical networks to distribute energy around the world, efficiently and responsibly. From 40 offices worldwide, we seek to add value across the energy supply chain, including deploying our scale and market understanding to help facilitate the energy transition. To date, we have committed over $1 billion of capital to renewable projects and are identifying and developing low-carbon opportunities around the world. Our people are our business. Talent is precious to us and we create an environment in which individuals can reach their full potential, unhindered by hierarchy. Our team comprises more than 65+ nationalities and we are committed to developing and sustaining a diverse work force. [Learn more about us here](https://www.vitol.com/). We are seeking a proactive and detail-oriented Application Support Engineer to join our dynamic Data Platform & Applications team in Geneva, supporting mission-critical data platform applications in a fast-paced energy trading environment. As part of a global support team, you will provide Level 1 (L1) and Level 2 (L2) support, ensuring high availability, reliability, and performance of our data platforms. You will collaborate closely with application development teams, infrastructure teams, and business users across multiple regions to resolve incidents, manage service requests, and drive continuous improvement in support processes. Key Responsibilities: * Provide L1 and L2 support for data platform applications, including incident triage, troubleshooting, and resolution. * Monitor application health, performance, and data flows using monitoring tools and dashboards. * Respond to and resolve user queries, issues, and service requests in a timely manner, maintaining high customer satisfaction. * Escalate complex issues to L3 support or development teams, ensuring clear documentation and communication. * Perform rout