Expeditors
Logistics And Supply Chain
TradeComplianceCoordinator
“Trade Compliance Coordinator at Expeditors. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, customs compliance, import/export administration and control. Build customer relationship and provide excellent customer service, understanding their needs and goals. Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience”
What You'll Achieve.
Ensure legal compliance and provides import/export administration and control within rules and regulations.; Ensure coordination and logistics of shipment.; resolve quickly; ensure 100% adherence to laws, regulations, corporate policy, customer policies and requirements; approval and complete customs exceptions tasks as needed; meeting SLAs
Industry & Context.
Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience; Risk sensitive, recognizes when problems arise or are likely to arise
What They're Looking For.
Must Have
Bachelor's degree or equivalent working experience, 1-3 years related experience in customs compliance operations, import or export operations, Understanding of international trade and customs regulations, incoterms and impacts to supply chain, Knowledge of international air, and ocean transport logistics processes, Excellent customer service skills, including negotiation, proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results, Risk sensitive, recognizes when problems arise or are likely to arise, Excellent communication and interpersonal skills, Self-starter with the ability to triage and prioritize tasks in a fast-paced environment, Time management, resource management, attention to detail, and persuasion skills needed
Nice to Have
customs compliance operations, import or export operations preferred
What You'll Do.
Build customer relationship and provide excellent customer service
understanding their needs and goals
Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience
Monitor and manage ticketing system for customs compliance requests and resolve quickly
Monitor compliance at all times to ensure 100% adherence to laws
customer policies and requirements
Verify and review shipping documents and commercial invoices received for import and export customs purposes are compliant and correct for approval and complete customs exceptions tasks as needed
Facilitate information gathering and evaluate import and export restrictions and customs compliance regulatory requirements related to industry and impacts to supply chain
Proactively further regional matter expertise and communicate with the teams to ensure continuous awareness and understanding of policies and regulations
Advise customers on import and export restrictions and customs related matters
Responsible for daily tracking of operational metrics and meeting SLAs
Quickly escalate issues and keep management up-to-date with work orders and other items as needed
Identify gaps in current processes and procedures and suggest opportunities for improvement
Keep up to date on all regulatory requirements and procedures governing the import and export of goods
other government agency requirements
export controls and prohibited and restricted goods
and best practices and proactively apply new knowledge to improve processes
Support the execution of projects and drive and execute assigned individually owned projects
Support the implementation of new business initiatives and their smooth transition between the involved Compliance Teams.
Own the documentation and tracking of project issues
action items and send follow-up as necessary to ensure project activities are completed.
How You'll Work.
Team & Collaboration
Interfaces with internal and external customers, freight forwarders, customs officers and other functional areas to ensure coordination and logistics of shipment; communicate with the teams to ensure continuous awareness and understanding of policies and regulations; Support the implementation of new business initiatives and their smooth transition between the involved Compliance Teams.
Communication Scope
Excellent communication and interpersonal skills; effectively communicate clearly and concisely to obtain positive results
Process & Methodology
Support the execution of projects and drive and execute assigned individually owned projects, as needed., Own the documentation and tracking of project issues, action items and send follow-up as necessary to ensure project activities are completed.
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