Wynn Resorts
Hospitality
TowerSuitesFrontDeskRepresentative
“Tower Suites - Front Desk Representative at Wynn Resorts. Skills: Front Desk Operations, Guest Services, Revenue Maximization. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. Maximizing room revenue through the sale of upgrades and guest amenities”
What You'll Achieve.
Ensuring excellent guest and team member experience; Delivers and maintains a maximum level of service
Industry & Context.
Monitors and evaluates operational effects changes required for improvement; Identifies key drivers of success; Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations
Must be able to work varying-schedules to reflect the business needs of the property, Reliable, consistent, and punctual attendance is required, Physical demands: stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb or balance, stoop, stretch, bend, kneel, crouch, or crawl, Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus, Moderate physical ability such as lift or maneuver at least fifty (50) pounds, Varied instances of standing/walking
What They're Looking For.
Must Have
21 years of age or above, Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission, High school degree or equivalent required, Ability to compute basic mathematical calculations, Ability to decipher various reports and maintain reports upon request, Lift or maneuver at least fifty (50) pounds
Nice to Have
Hospitality or related field education or experience preferred, Computer skills and knowledge of Microsoft Office, a plus, Experience with and working knowledge of Opera, a plus
What You'll Do.
courteous and efficient service to all guests prior to arrival and throughout their stay
Maximizing room revenue through the sale of upgrades and guest amenities
Ensuring all Encore Boston Harbor core values and property and department standards are implemented and applied
Participate in the execution of short-and long-term departmental goals
Monitors and evaluates operational effects changes required for improvement
Identifies key drivers of success
Actively contributes to departmental performance
and thoroughness of departmental policies and records and reports
Verifies that all applicable internal policies
federal and state laws
regulations and property-wide controls are enforced within the department
Delivers and maintains a maximum level of service
Contributes to company-wide communication and best practices
Keeps informed of all new developments within the department
Balances multiple priorities simultaneously and meets deadlines
often in stressful and high-pressure situations
Assign guest accommodations in accordance with current procedures
Thoroughly understand and adheres to proper credit
and cash handling policies and procedures
Handle assigned bank properly and performs account postings
Maintain knowledge of hotel occupancy status
in-house groups and other situations affecting the reception desk's daily operation
Accept same day and advance reservations as required
Process guest accounts upon check-out in an efficient and accurate manor
Works with safety as a priority
and follows department and company safety standards
Maintains relevant knowledge of industry through continuing education and training
Performs any other job-related duties as assigned
How You'll Work.
Team & Collaboration
Actively contributes to departmental performance; Contributes to company-wide communication and best practices; Ability to respond to common inquiries from other employees or guests; Must be able to interact with internal and external guests in a professional manner
Communication Scope
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents; Ability to respond to common inquiries from other employees or guests; Conversational English required; Ability to write instructions; Ability to effectively present information
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