Wynn Resorts

Hospitality

TowerSuitesFrontDeskRepresentative

$0–0k Everett, Massachusetts, United States FULL TIME
The Brief

“Tower Suites - Front Desk Representative at Wynn Resorts. Skills: Guest service, Revenue maximization, Reservation management. Provide attentive, courteous, and efficient service. Maximize room revenue through sale of upgrades”

Industry & Context.

Hospitality
Eligibility Requirements

Ability to lift or maneuver at least fifty (50) pounds, Varied instances of standing/walking, Ability to work varying schedules, Reliable, consistent, and punctual attendance

What They're Looking For.

Must Have

21 years of age or above, Registration or license issued by the Massachusetts Gaming Commission, High school degree or equivalent

Nice to Have

Hospitality or related field education or experience, Computer skills and knowledge of Microsoft Office, Experience with and working knowledge of Opera

What You'll Do.

and efficient service

Maximize room revenue through sale of upgrades

Maintain departmental processes and standards

Support departmental goals and objectives

Enforce internal policies and laws

Deliver and maintain maximum level of service

Keep informed of new developments

Balance multiple priorities

Assign guest accommodations

Process guest accounts upon check-out

Maintain knowledge of hotel occupancy

Perform job-related duties as assigned

How You'll Work.

Team & Collaboration

Contributes to company-wide communication and best practices; Interact with internal and external guests

Communication Scope

Ability to read, analyze, and interpret documents; Ability to respond to common inquiries; Conversational English; Ability to write instructions; Ability to effectively present information

Free ATS check

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