GLS
Customer Service
TitlesAdminCoordinator
“Titles Admin Coordinator at GLS. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, customer service, administrative processes. carrying out assigned administrative processes within the Servicing Operations Department. servicing active accounts”
What You'll Achieve.
improve overall customer experience; achievement of business plan objectives
Industry & Context.
managing and resolving customer disputes
Must be flexible to work within departmental operating days and times which include Monday through Friday, 8:00am-6:00pm, Regular, predictable attendance is required, including overtime hours as business demands dictate, Evening and weekend work may be required as job duties demand
What They're Looking For.
Must Have
Minimum of one (1) year experience in a relevant customer service role required, High School diploma or equivalent required, Remain in a stationary position up to 100% of the work day, Constantly operate a computer and other standard office equipment, Talk and hear to exchange accurate information, Have close visual acuity to perform activities such as: preparing and analyzing data and viewing a computer extensive reading
Nice to Have
automotive industry preferred
What You'll Do.
carrying out assigned administrative processes within the Servicing Operations Department
servicing active accounts
managing a variety of tasks on a daily basis to improve overall customer experience
Perform specialized administrative processes within the Servicing Operations Department
managing and resolving customer disputes
assisting customers with total loss claims
supporting customers going through bankruptcy
Make outbound phone calls to consumers
insurance companies or other 3rd party contacts in support of the assigned process
Provide feedback and potential solutions to management about process efficiency
ways to improve the customer experience
and quality assurance processes
Assisting managers in training and supporting new associates
Cross-train and collaborate on departmental activities and responsibilities
indexing documents and customer correspondence
Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
Participate in special projects as needed
Perform additional assignments as required by the needs of the company or as directed by management
How You'll Work.
Team & Collaboration
Cross-train and collaborate on departmental activities and responsibilities; Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management; build cross-functional partnerships across the business
Communication Scope
Exceptional oral and written communication skills
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