TimeServiceDeliveryExpert

**Job Description Summary** #LI-Hybrid Location: Hyderabad, India This role is based in Hyderabad, India. Novartis is unable to offer relocation support: please only apply if accessible. The purpose of this role is to provide second level expert services for employees, managers and People & Organization Services community in the area of Time Services processes and act as a subject matter expert for these services. In addition, the role coordinates with global service centers the implementation and execution of end-to-end Time Services policies, programs and regulatory requirements within day-to-day People & Organization Services operations and provides support on Time & Attendance tool. **Job Description** **Key Responsibilities** * Deliver accurate and timely time and attendance operations, ensuring complete and reliable records across assigned populations. * Act as a second‑level subject matter expert for Time Services processes, policies, and data‑related topics. * Ensure compliance with local legislation, data privacy requirements, payroll controls, and internal governance standards. * Resolve time and attendance queries within agreed service levels and escalate complex issues to the appropriate experts. * Prepare and validate payroll inputs in line with payroll calendars, controls, and audit requirements. * Produce regular and ad‑hoc reports to support payroll, compliance, and business needs, highlighting exceptions and risks. * Support system enhancements, projects, and stakeholder training to continuously improve Time Services delivery and user experience. **Essential Requirements** * 2-5 years of hands‑on experience in Time Services or Time and Attendance operations using a dedicated time solution platform. * 2-5 years of experience in Human Resources Services either in Payroll‑Time operations, or Human Resources technology within a complex organization. * Strong working knowledge of time and attendance processes, payroll inputs, controls, and compliance req