Novartis
TimeServiceDeliveryExpert
“Time Service Delivery Expert at Novartis. Skills: Time Services processes, Time and Attendance operations, Human Resources Services, Payroll‑Time operations, Human Resources technology, payroll inputs, controls, compliance requirements. Provide second level expert services for employees, managers and People & Organization Services community in the area of Time Services processes. Act as a subject matter expert for these services”
What You'll Achieve.
Deliver accurate and timely time and attendance operations, ensuring complete and reliable records across assigned populations; Ensure compliance with local legislation, data privacy requirements, payroll controls, and internal governance standards; Resolve time and attendance queries within agreed service levels; Prepare and validate payroll inputs in line with payroll calendars, controls, and audit requirements; Produce regular and ad‑hoc reports to support payroll, compliance, and business needs, highlighting exceptions and risks; continuously improve Time Services delivery and user experience
Industry & Context.
analytical skills; reporting skills; Dispute Resolution; Error Analysis
This role is based in Hyderabad, India., Novartis is unable to offer relocation support: please only apply if accessible.
What They're Looking For.
Must Have
2-5 years of hands‑on experience in Time Services or Time and Attendance operations using a dedicated time solution platform, 2-5 years of experience in Human Resources Services either in Payroll‑Time operations, or Human Resources technology within a complex organization, working knowledge of time and attendance processes, payroll inputs, controls, and compliance requirements, Demonstrated attention to detail, sound judgment, and ability to manage sensitive data with the highest level of confidentiality, Advanced proficiency in Microsoft Office, particularly Excel, with analytical and reporting skills
Nice to Have
Experience supporting transformation initiatives, system transitions, or global projects in Time and Attendance services, Additional language skills apart from English is a plus, Proven ability to work with time and attendance systems and enterprise platforms such as Workday, SAP, UKG, Workforce Software is advantage
What You'll Do.
Provide second level expert services for employees
managers and People & Organization Services community in the area of Time Services processes
Act as a subject matter expert for these services
Coordinate with global service centers the implementation and execution of end-to-end Time Services policies
programs and regulatory requirements within day-to-day People & Organization Services operations
Provide support on Time & Attendance tool
Deliver accurate and timely time and attendance operations
ensuring complete and reliable records across assigned populations
Act as a second‑level subject matter expert for Time Services processes
and data‑related topics
Ensure compliance with local legislation
data privacy requirements
and internal governance standards
Resolve time and attendance queries within agreed service levels and escalate complex issues to the appropriate experts
Prepare and validate payroll inputs in line with payroll calendars
and audit requirements
Produce regular and ad‑hoc reports to support payroll
highlighting exceptions and risks
Support system enhancements
and stakeholder training to continuously improve Time Services delivery and user experience
How You'll Work.
Team & Collaboration
coordinates with global service centers; stakeholder training
Communication Scope
Communication
Process & Methodology
system enhancements, projects
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