Novartis
TimeServiceDeliveryExpert
“Time Service Delivery Expert at Novartis. Skills: Time Services processes, Time and Attendance operations, subject matter expert. Deliver accurate and timely time and attendance operations, ensuring complete and reliable records across assigned populations. Act as a second‑level subject matter expert for Time Services processes, policies, and data‑related topics”
What You'll Achieve.
Deliver accurate and timely time and attendance operations, ensuring complete and reliable records across assigned populations; Ensure compliance with local legislation, data privacy requirements, payroll controls, and internal governance standards; Resolve time and attendance queries within agreed service levels
Industry & Context.
Resolve time and attendance queries; escalate complex issues
please only apply if accessible
What They're Looking For.
Must Have
2-5 years of hands-on experience in Time Services or Time and Attendance operations using a dedicated time solution platform, 2-5 years of experience in Human Resources Services either in Payroll-Time operations, or Human Resources technology within a complex organization, working knowledge of time and attendance processes, payroll inputs, controls, and compliance requirements, Demonstrated attention to detail, sound judgment, and ability to manage sensitive data with the highest level of confidentiality, Advanced proficiency in Microsoft Office, particularly Excel, with analytical and reporting skills
Nice to Have
Proven ability to work with time and attendance systems and enterprise platforms such as Workday, SAP, UKG, Workforce Software is advantage, Experience supporting transformation initiatives, system transitions, or global projects in Time and Attendance services, Additional language skills apart from English is a plus
What You'll Do.
Deliver accurate and timely time and attendance operations
ensuring complete and reliable records across assigned populations
Act as a second‑level subject matter expert for Time Services processes
and data‑related topics
Ensure compliance with local legislation
data privacy requirements
and internal governance standards
Resolve time and attendance queries within agreed service levels and escalate complex issues to the appropriate experts
Prepare and validate payroll inputs in line with payroll calendars
and audit requirements
Produce regular and ad‑hoc reports to support payroll
highlighting exceptions and risks
Support system enhancements
and stakeholder training to continuously improve Time Services delivery and user experience
How You'll Work.
Team & Collaboration
coordinates with global service centers the implementation and execution of end-to-end Time Services policies, programs and regulatory requirements; Provides support on Time & Attendance tool; Support system enhancements, projects, and stakeholder training
Process & Methodology
Support system enhancements, projects
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