Floor & Decor
TileDepartmentManager
“Tile Department Manager at Floor & Decor. Skills: sales budgets, customer service, staff training, retail management. Achieve sales budgets. Provide exceptional shopping experience”
What You'll Achieve.
Achieving sales budgets; Providing an exceptional shopping experience; Increase the company’s overall market share
Industry & Context.
analytical skills; independent discretion; judgment
Frequently exposed to a warehouse environment and moving vehicles, Noise level typically quiet to moderate, Ability exert 30 – 60 pounds of force occasionally, Ability exert 20-30 pounds of force frequently, Ability exert greater than negligible up to 20 pounds of force constantly, Lift, carry push, pull, or otherwise move objects, Use hands and fingers to handle or feel, Stand, Walk, Reach with arms and hands, Climb or balance, Stoop, kneel, crouch or crawl, Available to open and/or close the store
What They're Looking For.
Must Have
Three to five years retail management experience, proven ability direct operations, Ability to perform in a high volume, highly complex location, Demonstrated proficiency in recruiting, hiring, and training associates, Excellent communication, interpersonal and analytical skills, Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency, Demonstrated ability to increase the company’s overall market share, excellent customer service skills, work well under pressure
Nice to Have
Ability to demonstrate initiative and be a self-starter
What You'll Do.
Achieve sales budgets
Provide exceptional shopping experience
teach and adhere to P’s of retail
Provide quality shopping experience
Ensure store associates provide quality customer service
Strategically merchandize
Utilize company guidelines for merchandising
Ensure store presentation standards
Guarantee safety and security
Follow loss prevention guidelines
Follow risk management guidelines
Support seamless customer service focus
Conduct weekly competitive shops
Communicate pricing issues
Communicate inventory issues
Analyze business reports
Work all business reports
Maintain accurate inventory
Manage profit and loss
Manage shipping and receiving
Ensure brand standards
Ensure operating standards
Interface with corporate headquarters
Ensure maximum scheduling coverage
Review associate performance
Assess associate performance
Train store associates
Develop store associates
Supervise store associates
Define store associate workload
Monitor associate retention
Monitor associate career development
Address unsatisfactory performance
Document policy violations
Administer disciplinary action
Administer performance counseling
Ensure compliance to scheduling
Ensure compliance to hiring
Ensure compliance to payroll
Ensure compliance to business planning
Monitor company support systems
Maintain company support systems
Follow company support systems
Perform additional managerial duties
Handle store level human resources issues
Handle loss prevention issues
How You'll Work.
Team & Collaboration
Assist the Chief Executive Merchant in supporting, modeling, and enhancing seamless customer service focus; Interface with corporate headquarters employees; Communicate pricing and/or inventory issues to the senior team; Assist the Chief Executive Merchant in handling store level human resources or loss prevention issues
Communication Scope
Excellent communication; interpersonal skills
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