Owner

SaaS

TierSupportTeamLead

$60000–90000k ~AI est. Colombia FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Lead candidates.

The Brief

“Tier Support Team Lead at Owner. Skills: Customer Success, Team Leadership, Support Operations. Lead from the floor. Coach with intention”

What You'll Achieve.

Ensure customers receive timely, empathetic, and high-quality support

Industry & Context.

SaaS
Problems you'll solve

Rapid course correction; Troubleshooting

What They're Looking For.

Must Have

People-first, execution-obsessed leader, Lead from the floor, Coach with intention, Drive consistent performance, Daily presence, Clear standards, Rapid course correction, Ensure customers receive timely, empathetic, and high-quality support, Day-to-day execution of Tier support, Coach agents in real time, Reinforce expectations, Monitor performance, Make decisions without constant direction, Clear, direct, and empathetic communicator, Deliver feedback that drives change, Calm, structured leader, Experience with support tooling

Nice to Have

Spanish/English bilingual fluency is a plus, Restaurant, hospitality, or marketplace support experience is a plus

What You'll Do.

Drive consistent performance

Ensure customers receive timely

and high-quality support

Coach agents in real time

Reinforce expectations

Make decisions without constant direction

Deliver feedback that drives change

How You'll Work.

Communication Scope

Deliver feedback

Full Job Description

About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → https://www.owner.com/c Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com http://Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we priorit

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