TierIIIEngineer

We are a growing managed services provider looking for an experienced Escalation & Project Engineer to join our engineering team. This is a senior-level, client-facing technical role that sits at the intersection of complex problem-solving and project delivery. You will serve as a primary escalation point for our support teams and own the technical execution of infrastructure and cloud projects. This is not an entry-level position. We are looking for someone who has worked in the trenches of an MSP environment, understands the pace and expectations that come with it. This is a remote-first position. We have a preference for candidates located in the North New Jersey area for occasional on-site client visits and team collaboration, but will consider strong candidates elsewhere. What You'll Do: * Act as a senior escalation resource for the NOC and support teams, resolving complex tickets that require deeper expertise or administrative access * Lead and execute client-facing infrastructure and cloud projects including migrations, deployments, and environment buildouts * Manage and administer Azure environments across a diverse client base, including IaaS, Azure AD/Entra ID, and M365 integration * Communicate directly with clients on escalated issues and active projects, setting expectations and providing clear status updates * Collaborate with the engineering team on process improvements, documentation, and knowledge transfer * Contribute to post-incident reviews and root cause analysis * Support internal initiatives including tooling improvements and platform administration **Requirements** * 5+ years of hands-on IT experience, with meaningful time spent in an MSP or similar multi-client environment * Demonstrated experience managing Azure workloads in production (IaaS, Entra ID, Azure Networking, Azure Monitor, etc.) * Strong working knowledge of Windows Server, Active Directory, and networking fundamentals (DNS, DHCP, firewall, VPN) * Experience with firewall admini