TierHelpDesk

**Position Title:** Tier I Help Desk **Location:** Camp Pendleton, CA **Position Type:** Full-Time, Non-Exempt **Salary Range:** $55,000 - $60,000 **Security Clearance Requirement:** Position requires an active security clearance **Years of Experience:** 1-3 years related experience **Roles and Responsibilities:** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Responsible for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 Analysts field calls, emails, messages, and web requests from Fleet Marine Forces and other DoD Agencies, help ascertain the nature of the request and attempt to resolve these requests using knowledge resources or elevation to other internal or external organizations. * Are part of the team delivering a professional and effective support center capability, handling calls and contacts for incident resolution and request fulfilment. * Provide high quality communication to customers at all levels, both written and verbal, that clearly explain key details of the request, and steps to resolve the request. * Ensure that requests are responded to and that customers are regularly kept up to date so that customers have confidence that their issues are being actively addressed. * Elevate requests to Tier 2, System Integrators, and Tier 3 Teams when appropriate to resolve more complex customer issues. * Provide telephone support to customers in a professional, knowledgeable manner to maintain excellent customer relationships. * Ensure tickets are logged for all support requests entering the support center. * Note – _this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice._ **Education:** * High Sch