VIAVI
Networks
Tier3TechnicalSupportEngineerhighspeedEthernet(100GE+)
“Tier 3 Technical Support Engineer - high-speed Ethernet (100GE+) at VIAVI. Skills: Tier 3 troubleshooting, High-speed Ethernet, Transport products. Provide expert-level Tier 3 troubleshooting. Resolve complex customer issues”
What You'll Achieve.
Achieving excellent customer satisfaction; Ensuring products' suitability for target applications
Industry & Context.
Troubleshooting and resolution of complex customer issues; Proactive approach to troubleshooting
What They're Looking For.
Must Have
Strong experience with Physical layer testing of high-speed Ethernet (100GE+), Understanding of IEEE802. 3, Working knowledge of PCS technologies such as FEC, Practical experience of H/W bring up and troubleshooting of high-speed Ethernet interconnecting, Understanding on networking principles, OSI model, Network protocols, Proactive approach to troubleshooting, Ability to explain complex technical concepts, Fluent English language skills
Nice to Have
Cisco Certified Network Associate (CCNA) or equivalent, German language skills
What You'll Do.
Provide expert-level Tier 3 troubleshooting
Resolve complex customer issues
Maintain product expertise
Communicate professionally with customers
Participate in testing
Participate in product improvement discussions
Assist in creating training materials
Conduct internal training sessions
Contribute to knowledge bases
Maintain and manage lab
How You'll Work.
Team & Collaboration
Collaborate closely with R&D; Collaborate with product management; Collaborate with T1/T2 support; Working closely with other levels of support
Communication Scope
Communicate professionally and empathetically; Explain complex technical concepts
Applying for this Tier 3 Technical Support Engineer - high-speed Ethernet (100GE+) role?
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