NeoWork
Healthcare
Tier2TechnicalSupportSpecialist(HealthTech/EHRSystems)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Tier 2 Technical Support Specialist (HealthTech / EHR Systems) at NeoWork. Skills: Tier 2 technical support, EHR systems, EMR systems, troubleshooting, analytical skills, healthcare software platforms. Provide Tier 2 technical support for issues escalated from Tier 1 support teams. Troubleshoot complex issues related to EHRR platforms, integrations, and user workflows”
Industry & Context.
highly analytical; quick to learn complex software; comfortable troubleshooting technical issues; problem-solving skills; troubleshooting and analytical skills
What They're Looking For.
Must Have
Experience supporting EHRR systems in a technical support, implementation, or healthcare IT role, Familiarity with at least one of the following platforms such as Epic, Cerner, Oracle Health, Athenahealth, eClinicalWorks, NextGen Healthcare, Meditech, Allscripts, Veradigm (or similar), troubleshooting and analytical skills, Ability to understand and navigate complex healthcare software platforms, Excellent written and verbal English communication (B2–C1 level), Comfortable explaining technical issues to both technical and non-technical users, Experience working with support ticketing systems and documentation tools
What You'll Do.
Provide Tier 2 technical support for issues escalated from Tier 1 support teams
Troubleshoot complex issues related to EHRR platforms
Investigate system errors
configuration problems
and data inconsistencies within healthcare systems
Document troubleshooting steps
and knowledge base updates
Assist customers in understanding system functionality and resolving technical concerns
How You'll Work.
Team & Collaboration
Work closely with product, engineering, and implementation teams to resolve technical issues
Communication Scope
clear communication in English; Excellent written and verbal English communication (B2–C1 level); Comfortable explaining technical issues to both technical and non-technical users
Full Job Description
We are looking for a Tier 2 Technical Support Specialist with experience supporting Electronic Health Record (EHR) or Electronic Medical Record (EMR) systems. This role is ideal for someone who is highly analytical, quick to learn complex software, and comfortable troubleshooting technical issues in healthcare technology environments. You will serve as a Tier 2 escalation point for customer support issues, helping healthcare clients resolve technical problems related to their EHR systems and integrations. The role requires strong problem-solving skills, clear communication in English, and hands-on experience working with healthcare software platforms. ### **Key Responsibilities** * Provide Tier 2 technical support for issues escalated from Tier 1 support teams. * Troubleshoot complex issues related to EHR/EMR platforms, integrations, and user workflows. * Investigate system errors, configuration problems, and data inconsistencies within healthcare systems. * Work closely with product, engineering, and implementation teams to resolve technical issues. * Document troubleshooting steps, solutions, and knowledge base updates. * Assist customers in understanding system functionality and resolving technical concerns. * xperience supporting EHR/EMR systems in a technical support, implementation, or healthcare IT role. * Familiarity with at least one of the following platforms such as Epic, Cerner, Oracle Health, Athenahealth , eClinicalWorks, NextGen Healthcare , Meditech , Allscripts, Veradigm (or similar) * Strong troubleshooting and analytical skills. * Ability to understand and navigate complex healthcare software platforms. * Excellent written and verbal English communication (B2–C1 level). * Comfortable explaining technical issues to both technical and non-technical users. * Experience working with support ticketing systems and documentation tools. * We offer health insurance for contractors * Holiday Extra Pay * The work hours generally align with standard business
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