Amazon Kuiper Services Europe SARL, Irish Branch
Technology
Tier2TechnicalCustomerSupportAssociate,FrenchSpeaker
“Tier 2 Technical Customer Support Associate, French Speaker at Amazon Kuiper Services Europe SARL, Irish Branch. Skills: Technical support, Customer service, Problem-solving. Manage customer escalations. Deliver timely resolutions”
Industry & Context.
Problem-solving; Troubleshoot technical issues; Dig into details
Work all shift patterns, Export control screenings, Export licenses, Export approvals
What They're Looking For.
Must Have
High school diploma, Customer service skills, Communication skills, Interpersonal skills, Verbal technical communication, Written technical communication, Flexible schedule/shift/work area, Microsoft Office knowledge, Fluent French, Fluent English, Understanding of internet technologies, Problem-solving skills, Technical curiosity
Nice to Have
Experience in fast-paced operations, ISP technical support experience, Satellite technical support experience, Direct to consumer ISP support, Business ISP support experience, Experience resolving internet issues, Experience resolving network connectivity issues, Experience resolving end customer equipment issues, Fluency in multiple languages
What You'll Do.
Manage customer escalations
Deliver timely resolutions
Offer detailed technical support
Collaborate with support teams
Resolve complex issues
Document steps and resolutions
Identify trends in customer issues
Propose improvements to support processes
Create knowledge base articles
Create team documentation
Stay current on products
Stay current on features
How You'll Work.
Team & Collaboration
Customer support teams; Cross-functional teams; Global operations; Regional operations; Local operations
Communication Scope
Professional communication; Clear communication; Convey insights
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