Amazon Kuiper Services Europe SARL, Irish Branch
Technology
Tier2TechnicalCareAssociate(Germanspeaker)
“Tier 2 Technical Care Associate (German speaker) at Amazon Kuiper Services Europe SARL, Irish Branch. Skills: Technical support, Customer success. Manage customer escalations. Deliver resolutions”
Industry & Context.
Problem-solving; Troubleshoot technical issues
Work rotational shifts, Work all shift patterns, Export control screenings, Obtain export licenses
What They're Looking For.
Must Have
High school diploma, Customer service skills, Communication skills, Interpersonal skills, Communicate technical details, Work flexible schedule, Microsoft Office knowledge, Speak French fluently, Read French fluently, Write French fluently, Understand internet technologies, Demonstrate technical knowledge, Problem-solving skills, Technical curiosity, Enthusiasm for learning, Help customers succeed
Nice to Have
Experience in fast-paced environment, Experience in ISP technical support, Experience in Satellite technical support, Experience resolving internet issues, Experience resolving network connectivity issues, Experience resolving customer equipment issues, Fluency in multiple languages
What You'll Do.
Manage customer escalations
Offer technical support
Communicate professionally
Collaborate with teams
Resolve complex issues
Identify issue trends
Propose process improvements
Create knowledge articles
Create team documentation
Stay current on products
Stay current on features
How You'll Work.
Team & Collaboration
Customer support teams; Cross-functional teams; Global operations; Regional operations; Local operations
Communication Scope
Professional communication; Clear communication; Maturity; Self-confidence
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