Booz Allen
Tier2OperationsSupportSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Tier 2 Operations Support Specialist at Booz Allen. Skills: Troubleshooting, System administration, Incident management, Scripting. Make system resilient. Make system efficient”
Industry & Context.
Second-level troubleshooting; Analyze logs; Correlate events; Validate system-level issues; Complex problem resolution
Rotating round-the-clock shifts, Nights, weekends, and holidays work, TS/SCI clearance with polygraph, Ability to obtain Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months, On-call, after-hours, or recall-based operations models experience, Work in person at Booz Allen or customer facility
What They're Looking For.
Must Have
2+ years of experience in IT operations, system administration, or SRE, Experience performing second‑level troubleshooting for system, application, or network issues, Experience using enterprise monitoring and incident management platforms such as ServiceNow, JIRA, or EMS, Experience with Linux or Windows system administration, Experience escalating and coordinating with Tier 3 teams for complex problem resolution, Ability to analyze logs, correlate events, and validate system‑level issues, Ability to work rotating round-the-clock shifts, including nights, weekends, and holidays, TS/SCI clearance with a polygraph, HS diploma or GED, Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months of start date
Nice to Have
Experience supporting on‑call, after‑hours, or recall‑based operations models, Experience scripting, automation tools, or troubleshooting frameworks, Experience analyzing dashboards, mission applications, system metrics, or infrastructure health tools, Ability to communicate effectively with technical and non-technical staff, Ability to collaborate with cross‑functional engineering and mission teams in a high‑tempo environment, Possession of excellent written and verbal communication skills, Associate’s degree in IT, Cyber, or Engineering, Bachelor's degree in IT, Cyber, or Engineering a plus, Industry cloud foundational AWS Cloud Practitioner, CompTIA Cloud+, or MS Azure Fundamentals Certification, Security+ CE, SSCP, CCNA-Security, or GSEC Certification, Security+, Network+, or Linux+ Certification
What You'll Do.
Make system resilient
Make system efficient
Build resilient infrastructure
Implement monitoring tools
Automate wherever possible
Reduce toil by scripting
How You'll Work.
Team & Collaboration
Coordinate with Tier 3 teams; Collaborate with cross-functional engineering teams; Collaborate with mission teams
Communication Scope
Communicate effectively with technical staff; Communicate effectively with non-technical staff; Written communication skills; Verbal communication skills
Full Job Description
Tier 2 Operations Support Specialist **The Opportunity:** Engineering to make a system more resilient and efficient frees up time and money to build more capabilities. Whether you come from a background in network engineering, systems administration, or software development, if you have a passion for making systems better, we need you! As a site reliability engineer (SRE) on our team, you’ll help the Intelligence Community develop more robust systems by building a resilient infrastructure. You’ll build in redundancy, implement monitoring tools, and automate wherever possible. You’ll reduce toil by scripting routine tasks and automating self-repair. This is your chance to further your skills in cloud infrastructure and technologies while continuing to grow your SRE experience. Work with us as we help enhance our security posture to protect national security. Join us. The world can’t wait. **You Have:** * 2+ years of experience in IT operations, system administration, or SRE * Experience performing second‑level troubleshooting for system, application, or network issues * Experience using enterprise monitoring and incident management platforms such as ServiceNow, JIRA, or EMS * Experience with Linux or Windows system administration * Experience escalating and coordinating with Tier 3 teams for complex problem resolution * Ability to analyze logs, correlate events, and validate system‑level issues * Ability to work rotating round-the-clock shifts, including nights, weekends, and holidays * TS/SCI clearance with a polygraph * HS diploma or GED * Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months of start date **Nice If You Have:** * Experience supporting on‑call, after‑hours, or recall‑based operations models * Experience scripting, automation tools, or troubleshooting frameworks * Experience analyzing dashboards, mission applications, system metrics, or infrastructure health tools * Ability to communicate effectively with techni
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