Company
Tech / AI / Software
Tier1TechSupportRepresentative(VoIP)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Tier 1 Tech Support Representative (VoIP). Skills: VoIP, Tech Support, English proficiency, software troubleshooting, hardware troubleshooting, networking. Tier 1 Tech Support”
Industry & Context.
software and hardware troubleshooting
Must be able to work a flexible schedule
What They're Looking For.
Must Have
Must be able to work a flexible schedule, High School Diploma, Minimum 85% English proficiency (written and verbal) communication and customer service skills, Basic knowledge of software and hardware troubleshooting
Nice to Have
1 year of experience in tech support, desktop support, or similar, CCNA knowledge is a plus, Exposure to telephone systems / PBX (nice to have)
What You'll Do.
Tier 1 Tech Support
How You'll Work.
Communication Scope
English proficiency (written and verbal) communication
Full Job Description
## Requirements Must be able to work a flexible schedule and in hybrid modality High School Diploma Minimum 85% English proficiency (written and verbal) Strong communication and customer service skills Basic knowledge of software and hardware troubleshooting 1 year of experience in tech support, desktop support, or similar (preferred) Experience with remote desktop tools (e.g., TeamViewer, AnyDesk) Technical Knowledge (Basic / Foundational) Basic understanding of networking (CCNA knowledge is a plus, not required) Network monitoring concepts Routing fundamentals Basic cybersecurity awareness Basic Linux knowledge Exposure to telephone systems / PBX (nice to have) ## What We Offer Parking Subsidy Life and Medical Insurance Growth opportunities All law benefits (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
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