LVT
intelligent site technology
Tier1SupportAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Tier 1 Support Agent at LVT. Skills: Customer service, Troubleshooting. Respond to emails and phone calls. Provide relevant learning materials”
Industry & Context.
Troubleshooting; Root cause analysis
Federal background check, Fingerprinting, Drug screening
What They're Looking For.
Must Have
1+ years experience in customer service, Typing speed of 50+ words per minute, Register with the state of Utah as an Alarm Agent
What You'll Do.
Respond to emails and phone calls
Provide relevant learning materials
Troubleshoot incidents
Perform video analytic configurations
Triage customer requests
Escalate to technical teams
Translate responses to customer
Document findings in ServiceNow
Document actions in ServiceNow
Ensure positive customer interactions
Complete one-off projects
Full Job Description
ABOUT LVT LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it. We’re a team that’s focused on growth and innovation, and we’re proud that our crew, products, and leadership are being recognized for it. A Top-Tier Growth Company: Named one of the Financial Times’ Fastest Growing Companies 2025 and #10 on the Inc. 5000 Rocky Mountain Regional list for 2025. Innovative Leadership: Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025, and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024. Product & Software Excellence: We were named one of The Software Report’s Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025. ABOUT THE ROLE As a Tier-1 Support Agent at LVT, you will be the first to respond to issues affecting our customers. You will respond to service tickets regarding underperforming and offline hardware, or cameras that need video analytics adjusted. You will provide preliminary diagnosis and resolution by following a prescriptive troubleshooting tree, escalating to specialized teams when necessary. You will assist customers with questions about our products and services via phone and email, resolving issues and educating them through learnin
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