CATHEXIS
Government
Tier1HelpDeskSpecialist
“Tier 1 Help Desk Specialist at CATHEXIS. Skills: Help Desk Support, Technical Support. Provide Tier 1 technical support. Respond to user requests”
Industry & Context.
Troubleshooting; Root cause analysis
What They're Looking For.
Must Have
5+ years experience, Bachelor's degree, Experience with Windows, Experience with macOS, Experience with Linux, Experience with Active Directory, Experience with Office 365, Experience with hardware troubleshooting, Experience with software troubleshooting, Experience with network troubleshooting
Nice to Have
CompTIA A+ certification preferred, ITIL Foundation certification preferred, Experience with ticketing systems preferred, Experience with remote support tools preferred
What You'll Do.
Provide Tier 1 technical support
Respond to user requests
Troubleshoot hardware issues
Troubleshoot software issues
Troubleshoot network issues
Install and configure hardware
Install and configure software
Escalate complex issues
Document technical solutions
How You'll Work.
Team & Collaboration
Escalate complex issues
Applying for this Tier 1 Help Desk Specialist role?
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