Keyloop
Automotive Technology
Tier1AutolineSalesSupportAnalyst-DutchSpeaking
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Tier 1 Autoline Sales Support Analyst - Dutch Speaking at Keyloop. Skills: Problem solving, Analytical skills, Customer support, Communication. Owning, troubleshooting, diagnosing and resolving problems to successful closure. Assisting colleagues”
What You'll Achieve.
Provision of an excellent support service is critical to the achievement of Keyloop’s strategic plans for growth and profitability; Achieve our departmental and company strategy; Support customers to a high level of performance, productivity and customer satisfaction
Industry & Context.
Excellent analytical and problem solving skills; Investigation, analytical, problem solving and trouble shooting skills
Dutch Speaking
What They're Looking For.
Must Have
Experience of working with customers ERP Application support, Experience of supporting customers to a high level of performance, productivity and customer satisfaction
What You'll Do.
diagnosing and resolving problems to successful closure
Owning and progressing cases through to resolution
Escalating a case in good time
Responding with empathy to customers
Dealing with customer needs
Acknowledging operational pressures and deadlines
Documenting solutions
Producing written guidance on resolution steps and procedures
Acquiring and absorbing knowledge of the Keyloop product suite and associated toolset
Increasing the level of personal skills and competence
Carrying out root cause analysis
Identifying training gaps
Contributing to case reduction initiatives
How You'll Work.
Team & Collaboration
Communicating cooperatively with team members, other departments and management; Effectively coaching and mentoring colleagues; Working closely with management; Collaborate and learn from industry experts from all over the globe; Working in a culture which fosters support and unbridled collaboration
Communication Scope
Outstanding verbal and written communication skills; Communicate quickly and efficiently at all levels across a Global team; Excellent communication skills, including telephone, virtual methods, written, and verbal skills in Dutch and English language; Able to articulate simply complex problems or issues; Ability to influence and overcome objections; Ability to interact with multiple levels of Keyloop customers and associates
Process & Methodology
Ability to efficiently plan and prioritise workload to meet deadlines
Full Job Description
## Description Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? Purpose of role: Provision of an excellent support service is critical to the achievement of Keyloop’s strategic plans for growth and profitability. Our Product Support Analyst will primarily be responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure, whilst ensuring timely escalation where necessary. Our Product Support Analyst will also assist colleagues, and will not only have outstanding verbal and written communication skills but can demonstrate that they are able to communicate quickly and efficiently at all levels across a Global team (Customer, peers, and Managers) in order to achieve our departmental and company strategy. This role requires someone who is resourceful and well organised, with excellent analytical and problem solving skills, who is able to work effectively as part of a high performing team with a passion and commitment to providing service excellence. ## Key Duties & Responsibilities Owning and progressing cases through to resolution by utilising available resources and expanding own knowledge. Escalating a case in good time. Responding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines. Communicating cooperatively with team members, other departments and management to deliver timely resolution of customer iss
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