Exotec
Logistics
ThreadServiceAccountManagerBenelux
Neural analysis suggests this role is
optimal for Manager candidates.
“Thread Service Account Manager Benelux at Exotec. Skills: Contract management, Client relationships, Business development. Ensure smooth running of maintenance contracts. Manage contract lifecycle activities”
What You'll Achieve.
Deliver high-quality service; Identify opportunities for value creation; Identify opportunities for growth; Ensure client satisfaction; Ensure long-term collaboration; Ensure timely delivery; Ensure efficient delivery; Contribute to revenue growth
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Engineering degree or Master's, 5-year degree, First experience as Contract Engineer, First experience as Business Manager, First experience in maintenance, First experience in aftersales, Experience in project management, Ability to analyze technical data, General knowledge of electronics, General knowledge of mechanics, General knowledge of automation, Demonstrated exposure to aftersales activities, Demonstrated exposure to upselling activities, Autonomous, Rigorous, Highly organized, Excellent interpersonal skills, Excellent communication skills, Interest in technical environments
Nice to Have
Experience in similar role
What You'll Do.
Ensure smooth running of maintenance contracts
Manage contract lifecycle activities
Act as main point of contact
Build client relationships
Ensure client satisfaction
Ensure long-term collaboration
Coordinate site transition
Oversee site transition
Plan maintenance activities
Track maintenance activities
Manage maintenance activities
Ensure timely delivery
Ensure efficient delivery
Drive improvement initiatives
Oversee supplier maintenance contracts
Monitor supplier performance
Analyze technical maintenance data
Identify improvement opportunities
Contribute to enhancing system reliability
Contribute to enhancing operational performance
Identify upsell opportunities
Identify cross-sell opportunities
Support development of service offerings
How You'll Work.
Communication Scope
Client communication; Reporting; Quotations
Process & Methodology
Project management, Planning, Coordination, Stakeholder management
Full Job Description
As a Thread Service Account Manager you will ensure the efficient execution and continuous improvement of maintenance contracts with our clients. Acting as the primary point of contact, you will combine technical understanding, contract management, and business acumen to deliver high-quality service while identifying opportunities for value creation and growth. **Key Responsibilities** **Contract Management & Execution** * Ensure the smooth running of maintenance contracts with clients, including contracting, monitoring, reporting, invoicing, compliance, updates, and quotations * Manage contract lifecycle activities with accuracy and rigor * **Client Interface** * Act as the main point of contact for customers on all contract-related matters (KPIs, performance, invoicing, service quality) * Build and maintain strong client relationships, ensuring satisfaction and long-term collaboration * **Project Management** * Coordinate and oversee the transition (handover) of customer sites from deployment to maintenance teams * Plan, track, and manage maintenance activities to ensure timely and efficient delivery * Drive continuous improvement initiatives across projects and contracts * **Supplier & Partner Management** * Oversee supplier maintenance contracts (setup, follow-up, compliance) * Monitor supplier performance on customer sites (contracts, guarantees, spare parts availability, SLAs) * **Performance & Reliability Improvement** * Analyze technical maintenance data to identify trends, risks, and improvement opportunities * Contribute to enhancing system reliability and operational performance * **Business Development & Upsell** * Identify upsell and cross-sell opportunities within existing contracts (aftersales services, upgrades, extensions) * Support the development of additional service offerings, contributing to revenue growth **Requirements** * Engineering degree or Master’s degree (5-year degree) in Business Engineering or a related field * First successful exper
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