ThirdPartySupportAnalyst

_We’re looking for a**Third-Party Support Analyst** to join our Retirement Operations team at MBPS. In this role, you are responsible for the planning, administering, executing and communicating information to our advisor and third-party administrator partners. This role maintains and updates records and databases in accordance with prescribed formats and system requirement. This role also works with partners to ensure that documentation submitted can be processed and may periodically be required to perform walkthroughs of our website or provide assistance with other elements of our product(s). This is a customer facing role._ **Position Responsibilities:** * Support onboarding and underwriting of new cases, including setup of firm/representative compensation and fee structures; ensure timely processing of individual and bulk payments * Review and validate all documentation for compliance with John Hancock Retirement Plan Services guidelines and applicable federal/state regulations * Assess agreed pricing against plan specifications; determine if additional client documentation is required due to pricing or representative changes Identify compliance issues, recommend resolutions, and escalate to management/internal partners as needed; proactively follow up on incomplete/non-compliant items * Build and maintain strong relationships with internal and external stakeholders by responding to inquiries (phone/email), providing updates on case submissions, and supporting firm-level activities (mergers, acquisitions, transfers) **Required Qualifications:** * External: 2–3 years of calls experience in a voice-based/customer-facing role. * Internal: At least 1 year tenure in current role, with no attendance issues or disciplinary actions, meets job expectations and passes all performance metrics in current unit. * Proficient with job-specific applications and Microsoft Office. * College/university graduate in a medical or health science related field; **Preferred Qualificatio