The Claremont Colleges Services
TestingCenterSupportSpecialist/EveningExamProctor
“Testing Center Support Specialist/Evening Exam Proctor at The Claremont Colleges Services. Skills: Exam administration, Proctoring, Student support. Prepare examination requests. Process examination requests”
Industry & Context.
Troubleshooting technical issues
Evening hours, Holiday hours, Weekend hours
What They're Looking For.
Must Have
High school diploma or equivalent, Understanding of FERPA and ADA regulations, Knowledge of customer service techniques, Knowledge of basic recordkeeping procedures, Exercise judgement and discretion, Communicate effectively orally and in writing, Follow written and oral instructions in English, Give clear and concise instructions in English, Meet and deal with the public tactfully and courteously, Keep information confidential, Maintain accurate records, Count quickly and accurately, Learn general and specialized software applications, Punctuality, dependability, and flexibility, Attention to detail, Use basic functions of Microsoft Word, Use basic functions of Outlook, Use basic functions of web-based databases, Use an online timekeeping system, Learn new computer technology as needed, Interact positively with a diverse community, Learn new duties and procedures, Dexterity to manipulate paper, Dexterity to manipulate hardcopy files, Dexterity to manipulate writing instruments, Dexterity to manipulate computer keyboard, Dexterity to manipulate copiers, Dexterity to manipulate telephone, Dexterity to manipulate typical office equipment, Awareness of and sensitivity to diversity
Nice to Have
Six months of experience proctoring examinations, Some experience supporting an office environment, Some clerical or front office experience
What You'll Do.
Prepare examination requests
Process examination requests
Schedule exams using AIM
Read standardized examination instructions
Communicate standardized examination instructions
Monitor testing rooms
Ensure secure testing environment
Ensure compliant testing environment
Enforce examination time limits
Enforce established testing procedures
Explain examination procedures
Respond to candidate questions
Promote testing center requirements
Enforce testing center requirements
Communicate exam expectations to faculty
Communicate exam expectations to candidates
Distribute examination materials
Collect examination materials
Verify examination materials
Account for examination materials
Verify candidate identification
Document rule violations
Report rule violations
Report irregularities
Report unusual occurrences
Calculate individual testing time
Monitor individual testing time
Prepare approved accommodation
Coordinate secure delivery of examinations
Coordinate secure handling of examinations
Notify personnel of equipment malfunctions
Notify personnel of technical issues
Maintain organized electronic filing systems
Maintain organized physical filing systems
Track monthly testing metrics
Track semester testing metrics
Track annual testing metrics
Maintain testing reports
Complete end-of-shift reports
Summarize activities in reports
Summarize issues in reports
Summarize follow-up needs in reports
Maintain accurate electronic records
Maintain organized physical records
Collect faculty contact information
Maintain faculty contact information
Manage faculty contact information
Collaborate with campus partners in emergencies
Perform other related duties
How You'll Work.
Team & Collaboration
Campus partners; Faculty; Students; Campus Safety; On-call teams
Communication Scope
Clear instructions; Professional service
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