Texas A&M University
TestingCenterCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Testing Center Coordinator at Texas A&M University. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Utilizes a data management system to track and maintain a daily testing schedule. Monitors, reviews and processes exam requests”
Industry & Context.
Troubleshooting including but not limited to errors in AIM, access issues with canvas or other systems, and incorrect exam materials; Supports the front desk staff by problem solving issues that may arise
Requires extended hours during the four days of finals in the Fall (December) and Spring (May) semesters, May supervise student employees, During final exam administration, this position will be required to work evenings (usually 4-6 days in December and 4-6 days in May), Occasional evening work may be required during busy test days to ensure Testing Center operations run smoothly through the evening shifts, All positions are security-sensitive, Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check
What They're Looking For.
Must Have
Two years of experience in office administration
Nice to Have
Ability to relate to a variety of people, including those with disabilities, Customer service skills, Working knowledge of assistive technology, Knowledge regarding Higher Education and Student Affairs, Knowledge, skills, or understanding of LMS and Zoom video conferencing software
What You'll Do.
Utilizes a data management system to track and maintain a daily testing schedule
reviews and processes exam requests
Oversee scheduling and sends reminders of upcoming exams
Assists instructors with questions related to scheduling
Coordinates and processes exams received from instructors
initiates phone calls
and communicates with testing center staff and student employees
Troubleshooting including but not limited to errors in AIM
access issues with canvas or other systems
and incorrect exam materials
Provides front desk coverage such as opening the office in the morning
and facilitating exam check-in/out process
Enforces time limits and compliance
Proctors and monitors exams via local CCTV or online through web conferencing while complying with directives from faculty and testing center policies and informs appropriate personnel of incidents during testing
Manages online web conferencing for remote proctoring
Serves as liaison for service contracts
Participates in training of student employees and assigns work to student employees
and communicates Testing Center policies and procedures
Serves as a resource for answering questions regarding policies
Supports the front desk staff by problem solving issues that may arise
Consults with instructors
and other staff as needed
Creates and maintains spreadsheets on the utilization of the Testing Center
Creates reports to assist with planning for overflow space and proctors
Books proctors and overflow space
Maintains office supplies
Assists staff with special projects such as tracking information and updating data management system
May have the opportunity to serve on department committees
Completes projects as needed to assist other Disability Resources staff
Participates in professional development
How You'll Work.
Team & Collaboration
Works under general supervision; Collaborates with faculty, staff, and students; Communicates with testing center staff and student employees; Consults with instructors, supervisors, and other staff as needed; May have the opportunity to serve on department committees; Completes projects as needed to assist other Disability Resources staff
Communication Scope
Interpersonal and communication skills; Composes emails, initiates phone calls, and communicates with testing center staff and student employees
Full Job Description
**Job Title** Testing Center Coordinator I **Agency** Texas A&M University **Department** Disability Resources **Proposed Minimum Salary** Commensurate **Job Location** College Station, Texas **Job Type** Staff **Job Description** ** _Who We Are_** Disability Resources (DR) is one of twelve departments housed in the Division of Student Affairs. Disability Resources staff members interact and collaborate with faculty, staff, and students to achieve a learning environment for students with disabilities at Texas A&M University. The Disability Resources Testing Center, where these positions will work, administers more than 30,000 exams and finals each academic year. We provide testing accommodations such as extended time, reduced distraction environments, and assistive technology to support over 5,500 students registered with Disability Resources. We promote accessibility as everyone’s responsibility and strive to provide a welcoming campus for disabled students. _**What We Want**_ The Testing Center Coordinator I works under general supervision and provides administrative support for Disability Resources to include the exercise of discretion and independent judgement with respect to matters of significance. We have several positions available, all 9-months (August-May) and one of the following flexible work schedules: 7:30 am – 4:30 pm 9:00 am – 6:00 pm 12:30 pm - 9:30 pm or 10:30 am – 7:30 pm _**What You Need To Know**_ * These positions will require extended hours during the four days of finals in the Fall (December) and Spring (May) semesters. * May supervise student employees. * **Salary:** $33,750 for 9-month positions. * **Cover Letter/Resume:** A cover letter and resume are strongly recommended and will help in our review. You may upload them on the application under the CV/Resume section. **Responsibilities** **Exam Administration** * Utilizes a data management system to track and maintain a daily testing schedule. * Monitors, reviews and processes exam request
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