Cubic³
Technology
TestSupportEngineer(MaternityCover)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Test Support Engineer (Maternity Cover) at Cubic³. Skills: Test support, Application support, System support. Support customers during online test sessions. Support customers with offline ticket support”
Industry & Context.
Complex problem-solving; Root cause analysis; Debugging
Six-month probation period, Work onsite during probation
What They're Looking For.
Must Have
Experience supporting customers in test phase, Experience in test phase, Administering or using Microsoft IIS, Microsoft SQL Server knowledge, Working fluency in SQL, Diagnose and address application issues, Working knowledge of IT hardware, Working knowledge of IT software, Ability to learn employer-specific software, Complex problem-solving skills, Excellent written communication skills, Excellent verbal communication skills, Customer-focused, Reporting skills, Learn technical information quickly, Learn processes quickly, Learn applications quickly, Excellent attention to detail, Ability to multitask, Proactive approach to problem-solving, Demonstrated flexibility
Nice to Have
Experience with cloud infrastructure, Experience using Postman, Degree-level qualification in technical discipline, Basic knowledge of programming concepts, Experience building effective relationships with development teams, Experience building effective relationships with clients
What You'll Do.
Support customers during online test sessions
Support customers with offline ticket support
Coordinate with support teams
Coordinate with development teams
Resolve application issues
Resolve system issues
Design expertise in application process flow
Maintain expertise in application process flow
Design expertise in systems
Maintain expertise in systems
Administer application issues
Resolve application issues
Provide application updates
Perform root cause analysis
Maintain professional relationships with engineering
Maintain professional relationships with customer support
Assist with processes
Perform root cause assessment
Debug issues on server domains
Ensure application availability
Coordinate with UAT department
Assist in deployments
Prepare documentation of issues
Prepare documentation of solutions
Recommend ways to optimize performance
Provide solutions to problems
Prepare reports for problems
How You'll Work.
Team & Collaboration
Support and development teams; Engineering and customer support; Development teams and clients
Communication Scope
Written communication; Verbal communication; Reporting
Process & Methodology
Project organization, Project implementation
Full Job Description
The Company Cubic³ provides advanced software-defined vehicle solutions to over 200 countries around the world. Our powerfully smart connectivity enables leading automotive, agriculture, and transportation OEMs to deliver innovative new services and fully compliant in-vehicle experiences that customers desire, regardless of local market requirements. We believe in leadership that supports empowerment and responsibility, while recognising and developing leadership qualities across Our Team. Together we bring out the best in each other. So, whether you’re interested in joining us as an individual contributor, manager, senior leader – or someone who aspires to growing into a leadership role – we look for people who are results focused, empathetic, visionary, empowering, and who ‘champion’ our cultures and values. The Role We are seeking an energetic, enthusiastic Post Feature Delivery Test Support Engineer to join us on a maternity leave cover contract. The successful candidate will be committed to their work and comfortable working in a fast-paced, highly flexible environment. You will be responsible for delivering excellent technical and test support as part of our Level 2 team. This role reports to the Post Feature Delivery Lead and is based in Brazil. Key Responsibilities: - Support customers during online test sessions and offline ticket support - Coordinate with support and development teams to resolve application and system issues - Design and maintain expertise in the flow of application process and systems related to the company - Administer and resolve application issues, provide updates, and perform root cause analysis - Maintain good professional relationships with counterparts in engineering and customer support departments - Organize and implement projects ranging from small to medium size and assist with all processes under the guidance of Software Engineers - Perform root cause assessment and debug all issues on server domains, ensuring application avai
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