Reed in Partnership
TestCentreAssociate
“Test Centre Associate at Reed in Partnership. Skills: customer service, attention to detail, multitasking, working with diverse customer groups, judgement and decision-making, flexibility in working hours, remaining calm under pressure. Invigilation of exams. Efficient delivery of tests to candidates”
What You'll Achieve.
Ensuring the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA
Industry & Context.
Excellent judgement and decision-making skills
Flexibility in working hours and days, including evenings and Saturday
What They're Looking For.
Must Have
A full UK driving licence, Significant demonstrable experience in providing high-quality customer service, Excellent attention to detail and accuracy, The ability to work under pressure to short timescales and multitasking to complete a variety of competing activities, Experience in working with diverse customer groups, Excellent judgement and decision-making skills, Flexibility in working hours and days, including evenings and Saturday, The ability to remain calm and deal with confrontational candidates in a professional manner
What You'll Do.
Invigilation of exams
Efficient delivery of tests to candidates
Ensuring relevant procedures and guidelines are adhered to at all times
Strictly adhere to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures
Providing a high level of customer service
Checking candidates ID documents and booking them in on the system
Ensuring the integrity and security of tests are maintained
Supervision and invigilation of tests
Explaining the test process to candidates and supporting with other queries
Reviewing tests and test centre scheduled
Performing daily test centre opening and closing procedures
Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion
Handling and reporting incidents that could impact candidate testing
How You'll Work.
Communication Scope
Explaining the test process to candidates and supporting with other queries
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