Reed in Partnership
TestCentreAssociate
“Test Centre Associate at Reed in Partnership. Skills: customer service, integrity and security of tests, adherence to procedures and guidelines, handling candidate queries, diversity and inclusion. invigilation of exams. efficient delivery of tests to candidates”
What You'll Achieve.
positively transform people and their communities; help people from all backgrounds and circumstances to change their lives for the better; provide secure assessment of prospective new drivers; provide the infrastructure and processes required to test each candidates driving theory knowledge and hazard perception; ensure the integrity and compliance of each test
Industry & Context.
Excellent judgement and decision-making skills; Handling and reporting incidents that could impact candidate testing
What They're Looking For.
Must Have
A full UK driving licence, Significant demonstrable experience in providing high-quality customer service, Excellent attention to detail and accuracy, The ability to work under pressure to short timescales and multitasking to complete a variety of competing activities, Experience in working with diverse customer groups, Excellent judgement and decision-making skills, Flexibility in working hours and days, including evenings and Saturday, The ability to remain calm and deal with confrontational candidates in a professional manner
What You'll Do.
invigilation of exams
efficient delivery of tests to candidates
ensuring that relevant procedures and guidelines are adhered to at all times
strictly adhere to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures
Providing a high level of customer service
Checking candidates ID documents and booking them in on the system
Ensuring the integrity and security of tests are maintained
Supervision and invigilation of tests
Explaining the test process to candidates and supporting with other queries
Reviewing tests and test centre scheduled
Performing daily test centre opening and closing procedures
Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion
Handling and reporting incidents that could impact candidate testing
How You'll Work.
Communication Scope
Explaining the test process to candidates; supporting with other queries
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