Cleantec
Facilities Services
TerritorySupervisor/Custodial
“Territory Supervisor / Custodial at Cleantec. Skills: Supervision, Operational Excellence, Customer Satisfaction, Employee Management, Safety First. Ensure the functionality of designated accounts. Guide team leaders and baseline cleaners to maintain cleanliness and functionality of customer buildings”
What You'll Achieve.
Maintain cleanliness and functionality of customer buildings; Deliver exceptional customer service; Ensure operational excellence (training, cost control, quality, safety, on-time services); Achieve customer satisfaction; Improve employee relations; Ensure financial efficiency through budget management; Maintain up-to-date safety materials and SDS sheets; Maintain inventory of cleaning supplies; Ensure equipment maintenance; Maintain the highest level of customer service; Promptly resolve customer issues
Industry & Context.
Troubleshoot and maintain cleaning products/equipment; Identify areas of concern in customer buildings; Resolve deficiencies; Promptly resolve customer issues
Willingness to undergo a drug test and background check, Physical capability to lift up to 50 pounds
What They're Looking For.
Must Have
Current/Valid Driver's License, Personal Vehicle, Minimum 1-Year Supervisory/Management Experience, Ability to lift up to 50 pounds, Willingness to Undergo a Drug Test and Background Check
What You'll Do.
Ensure the functionality of designated accounts
Guide team leaders and baseline cleaners to maintain cleanliness and functionality of customer buildings
Uphold the company's mission and enforce policies while delivering exceptional customer service
Follow all company operation standards for training
Ensure the successful completion of projects on our customers' properties
Prioritize customer satisfaction and maintain positive employee relations by following company policies
Collaborate with the area manager to build a team of key employees capable of carrying out growth strategies and improving employee relations
Schedule new hire training with designated personnel approved by management
Conduct annual performance evaluations for staff
setting measurable goals for continuous improvement
Report and document all employee issues promptly
and disciplinary actions
Maintain budgeted hours for accounts to ensure financial efficiency
Keep safety materials and SDS sheets up-to-date in accounts
Maintain inventory of all cleaning supplies at each building
Troubleshoot and maintain cleaning products/equipment
Perform cleaning duties in the event of employee absences or customer requests
Identify areas of concern in customer buildings through regular inspections and supervise the resolution of deficiencies
Maintain the highest level of customer service and promptly resolve customer issues
always documented in CRM
Set up and oversee project work in customer buildings as needed
Provide nightly reports of building activity for all staff
following the required format
Perform other duties as requested and assigned
Check and report all employee hours and make necessary adjustments daily by 10 am
How You'll Work.
Team & Collaboration
Collaborate with the area manager to build a team of key employees
Process & Methodology
Project Oversight
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