TerritoryServiceManager

**Territory Service Manager, Service - Mumbai - India** **Life Unlimited.** At Smith+Nephew, we design and manufacture technology that takes the limits off living! **What will you be doing?** Territory Service Manager is responsible for repairing Endoscopy, Recon and ENT equipment and instruments which are our company's portfolio, set up processes for servicing function, maintain repair equipment, adhere to quality policies laid down as per QMS (Quality Management System) & as laid down by GBU (Global Business Unit. **The role includes:** * Provide comprehensive remote technical support to customers, as well as to the service and application teams. * Record any requested information for customer complaints. Ensure all complaints are documented accurately and addressed promptly. * Solicit and document feedback from surgeons and biomedical engineers following service calls. Use this feedback to drive continuous improvement and ensure high levels of satisfaction. * Ensure the timely and accurate processing of purchase orders to facilitate service revenue realization. This involves meticulous attention to detail to minimize errors and ensure smooth operations. * Prepare and submit quotations in a timely manner, ensuring all necessary details are included. Coordinate to meet client expectations and secure service agreements. * Actively participate in marketing activities and develop initiatives to promote service offerings. Collaborate with the field service team to enforce marketing initiatives. * Assist in organizing meetings, events, and other activities as needed. Ensure all logistical details are managed effectively. * Regularly monitor and follow up on accounts receivable with field teams to significantly reduce past due AR. Strive to maintain minimal AR from current invoicing to support financial health. * Collaborate closely with the finance team, AR team, and field service team to ensure accurate and timely invoice generation. Foster strong interdepartmental rel