DICK'S Sporting Goods
TennisConcierge
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Tennis Concierge at DICK'S Sporting Goods. Skills: Tennis product knowledge, Customer engagement, Racquet servicing. Deliver outstanding customer service. Create unique experiences for tennis enthusiasts”
What You'll Achieve.
Enhance athlete’s overall game day experience; Increase brand awareness; Drive sales
Industry & Context.
Diagnose faults; Diagnose damage; Diagnose wear
What They're Looking For.
Must Have
Fully outfitted athletes with appropriate footwear, apparel, and accessories, Participates and helps lead merchandise sets, replenishment and recovery processes, pricing and signing execution, Builds rapport within the community, specifically with tennis athletes of all experiences and skill levels, Leverages tennis knowledge to provide recommendations that meets the athlete’s needs
Nice to Have
Approachable and outgoing, Tennis enthusiast, Comfortable communicator, Leads with expertise to sell
What You'll Do.
Deliver outstanding customer service
Create unique experiences for tennis enthusiasts
Offer tailored product recommendations
Support service department
Perform complex racquet stringing
Perform racquet customizations
Assist athletes visiting the House of Sport
Demonstrate in-depth understanding of brand offerings
Translate product technology to athlete needs
Participate in organizational initiatives to test products
Share insights with teammates and athletes
Educate teammates on tennis products
Host tennis specific workshops
Train teammates through knowledge sharing
Provide a friendly environment
Greet and acknowledge every customer
Maintain solid product knowledge
Assist with high end racquet stringing
Assist with complex racquet stringing
Train teammates on servicing high end requests
Train teammates on servicing complex requests
Preserve complete and accurate records
Maintain record keeping systems for Tennis related services
Ensure equipment is to company standards
Maintain a clean work environment
Maintain a secure work environment
Maintain a safe work environment
Diagnose faults to give accurate estimates
Diagnose damage to give accurate estimates
Diagnose wear to give accurate estimates
Educate athletes on repair necessity
Educate athletes on repair recommendation
Assemble new equipment
Perform quality checks before handing off equipment
Outfit athletes with footwear
Outfit athletes with apparel
Outfit athletes with accessories
Lead merchandise sets
Lead replenishment processes
Lead recovery processes
Lead pricing execution
Lead signing execution
Build rapport within the community
Act as liaison between brand and local tennis
Involve in tennis related activities
Stay up to date on every aspect of
Simplify insights when speaking with newer players
Build rapport with seasoned athletes
Understand athlete needs
Align athlete needs to appropriate products
Partner with tennis clubs to increase brand awareness
Partner with coaches to increase brand awareness
Partner with players to increase brand awareness
Drive sales from leveraging in store tennis events
Support tennis events
Support tennis workshops
Adhere to safety policies
Adhere to loss prevention policies
Adhere to standard operating procedures
Maintain confidentiality of all Company information
Comply with all workplace safety programs
Perform any other tasks as assigned by management
How You'll Work.
Team & Collaboration
Partner with store teammates; Educate teammates; Partner with lead
Communication Scope
Simplify insights; Build rapport
Full Job Description
At **DICK’S Sporting Goods** , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! **OVERVIEW:** The Tennis Concierge delivers outstanding customer service with a technical focus, creating a unique experience for tennis enthusiasts of all skill levels. This role leverages a passion for tennis, personal experiences, and in-depth knowledge of the game to offer tailored product recommendations that meet athletes' needs. Additionally, the Tennis Concierge supports the service department by performing complex racquet stringing and customizations. They are also fully trained in sales and register operations to assist athletes visiting the House of Sport. Product Knowledge * Demonstrates an in-depth understanding of brand offerings and competitive products. * Translates / aligns product technology to the athlete’s needs and preferences, contributing to and enhancing the athlete’s overall game day experience. * Participates in organizational initiatives such as universities to test and learn new products and share insights with teammates and athletes. * Partners with store teammates by regularly utilizing training materials to educate others on tennis products, apparel, and trends. * Hosts tennis specific workshops educating athletes on leading products and trends in the industry. * Trains and develops teammates through knowledge sharing by educating them on products, key vendors, and current trends in the industry. Service * Supports Company standards of selling and customer service by providing a friendly environment, including greeting and acknowledging every customer and maintaining solid product knowledge. * Assist
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