Jll
TenantServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Tenant Service Representative at Jll. Skills: Tenant relations, Property operations, Administrative support. Provide administrative support to General Manager. Provide administrative support to Assistant General Manager”
What You'll Achieve.
Ensure seamless building operations; Keep properties running smoothly; Enable property teams to deliver outstanding results; Create positive first impressions; Support wellbeing; Champion inclusivity; Champion belonging; Ensure technological advancement falls within budget; Create welcoming environments
Industry & Context.
Make decisions without complete information; Navigate risk and uncertainty
Flexibility to work occasional hours, Lift a minimum of 35 pounds
What They're Looking For.
Must Have
Bachelor's degree in Business Administration, Advanced written communication skills, Advanced verbal communication skills, Ability to speak effectively before small groups, Ability to interpret operating procedures, Ability to interpret safety rules, Ability to interpret technical documentation, Organizational abilities, Manage multiple projects simultaneously, Maintain exceptional attention to detail, Calculate financial figures, Proficient knowledge of Microsoft Office/Suite, Flexibility to work occasional hours, Ability to handle change, Ability to make decisions without complete information, Ability to navigate risk and uncertainty, Physical ability to sit for extended periods, Physical ability to stand, Physical ability to walk, Physical ability to reach, Physical ability to stoop, Physical ability to kneel, Lift a minimum of 35 pounds
Nice to Have
Less than 1 year of professional experience, Entry-level candidates with foundational skills, Commercial real estate experience, Property management experience, Knowledge of Prism, Knowledge of Yardi, Knowledge of 4sight
What You'll Do.
Provide administrative support to General Manager
Provide administrative support to Assistant General Manager
Provide administrative support to Chief Engineer
Provide administrative support to property teams
Manage correspondence
Manage coordination activities
Manage Prism work order processing
Manage Prism inspection programs
Manage Prism certificate of insurance portal
Liaise with Prism team to resolve issues
Provide weekly open work order reports
Ensure 100% compliance with certificate of insurance requirements
Document potential liability incidents
Implement enforcement procedures
Conduct weekly property inspections
Monitor cleanliness of reception areas
Monitor cleanliness of lobbies
Monitor cleanliness of building-managed conference rooms
Oversee accounts payable processes
Oversee invoice coding
Oversee vendor W-9 collection
Support accounts receivable functions
Support tenant billing for supplemental services
Monitor office supplies inventory
Maintain operational areas stocked
Maintain kitchenettes stocked
Develop critical property documentation
Maintain critical property documentation
Coordinate updates across the portfolio
Coordinate new tenant welcome program
Coordinate new tenant orientation program
Establish relationships with tenants
Develop monthly team celebration programs
Implement monthly team celebration programs
Manage vendor contracts
Obtain proposals for office equipment
Obtain proposals for office services
Initiate cost reduction programs
Oversee lobby music program
Organize department meetings
How You'll Work.
Team & Collaboration
Collaborative team member; Dealing effectively with coworkers; Dealing effectively with internal clients
Communication Scope
Written communication; Verbal communication; Speak before small groups
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Tenant Service Representative What this job involves: As a Tenant Service Representative at JLL, you'll serve as the vital connection between building occupants and our property management team, ensuring every interaction reflects our commitment to exceptional service delivery. In this role, you'll provide comprehensive administrative support to the General Manager and property teams while managing the day-to-day needs of tenants and maintaining seamless building operations. You'll coordinate service requests through our work order management system, ensure compliance with insurance requirements, and maintain the organizational excellence that keeps properties running smoothly. We believe the most effective teams are built when everyone is empowered to thrive, and your role in fostering positive relationships between tenants, owners, and JLL will be essential to creating environments where everyone can do their best work. From managing vendor contracts to coordinating property inspections and maintaining critical documentation, you'll be the organizational backbone that enables our property teams to deliver outstanding results. **Estimated total compensation for this position:** $23.08 - $26.92 USD per hour _The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant 's education, experience, skills, abilities, geographic location, internal equity and alignment
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