Incommunities
Social Housing
TenancyWellbeingCoach(Intensive)
“Tenancy Wellbeing Coach (Intensive) at Incommunities. Skills: Intensive case management, Tenancy sustainment, Wellbeing enhancement, Complex needs support. Intensively manage a caseload of tenants with multiple care and support needs, working to enable them to sustain their tenancies and improve their overall wellbeing.. Conduct comprehensive assessments for current and prospective tenants to identify their care and support needs, and develop outcome-focused tenancy intervention plans in partner”
What You'll Achieve.
Sustain tenancies; Enhance tenant wellbeing; Improve overall wellbeing; Ensure tenants engage with necessary resources; Safeguard vulnerable tenants; Enhance support provision within the district; Ensure tenants receive guidance they need; Assess readiness for transition to general tenancy management; Foster a caring environment for all residents
Industry & Context.
Full driving license and access to a suitable vehicle for work, Right to work in the UK, Enhanced DBS check
What They're Looking For.
Must Have
Proven experience in tenancy and estate management, including knowledge of standards, best practices, and enforcement procedures., Extensive experience managing customers with multiple and complex needs, including those exhibiting challenging behaviours, with a focus on positive outcomes., Demonstrated ability to negotiate and influence service provision., Excellent verbal and written communication skills, enabling you to engage effectively with individuals from diverse backgrounds and build relationships., The capacity to prioritise your workload and manage active cases efficiently, even in the face of continuous crisis situations., A full driving license and access to a suitable vehicle for work, allowing you to meet the mobility demands of the role., Right to work in the UK, An Enhanced DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process
Nice to Have
A awareness of the barriers that vulnerable individuals with support needs face in securing housing and sustaining a tenancy, with the ability to navigate and address these challenges effectively.
What You'll Do.
Intensively manage a caseload of tenants with multiple care and support needs
working to enable them to sustain their tenancies and improve their overall wellbeing.
Conduct comprehensive assessments for current and prospective tenants to identify their care and support needs
and develop outcome-focused tenancy intervention plans in partnership with tenants
setting specific goals and tracking progress.
Identify and link tenants with specialist services to address unmet needs
ensuring they engage with the necessary resources.
Monitor tenant engagement with support services and safeguard vulnerable tenants from risks such as abuse and neglect.
Work with local authorities
and health systems to secure appropriate support
and advocate for policy and strategy improvements that enhance support provision within the district.
Provide comprehensive oversight of tenancy management throughout the duration of the support intervention
ensuring that tenants receive the guidance they need.
Periodically review intensively managed tenancies with tenants
and Neighbourhood Housing Officers to assess readiness for transition to general tenancy management.
Work closely with Neighbourhood Housing Officers to effectively manage communities that include intensively managed tenancies
fostering a caring environment for all residents
How You'll Work.
Team & Collaboration
Collaborate with tenants to develop support plans.; Liaise with specialist services.; Work with local authorities, social care, and health systems.; Partner with Neighbourhood Housing Officers.
Communication Scope
Excellent verbal and written communication skills; Engage effectively with individuals from diverse backgrounds; Build relationships
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