Bluestone Physician Services
Healthcare
TemporaryTechnologyAdministrativeSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Temporary Technology Administrative Specialist at Bluestone Physician Services. Skills: Customer Service, Patient Portal Navigation, Troubleshooting. Answer incoming calls from patients, family members, and. Provide warm, patient, and clear guidance to assist”
Industry & Context.
Troubleshooting
What They're Looking For.
Must Have
High School Diploma required, 2-5 years administrative experience, Reliable and Punctual, Demonstrated ability to read, write, speak, and understand the English language
Nice to Have
Prior experience in retail, call centers, hospitality, or front-desk administration
What You'll Do.
Answer incoming calls from patients
and clear guidance to assist
Walk users through routine account troubleshooting
De-escalate technology-related frustration with empathy and excellent customer
Handle basic administrative IT support tasks between phone
How You'll Work.
Communication Scope
Clear guidance; Explain digital steps
Full Job Description
Bluestone delivers great outcomes by bringing exceptional care to patients living with complex, chronic conditions and disabilities. Our unique, robust model of care goes beyond primary care services — our multidisciplinary care teams collaborate with patients, their families and other healthcare providers to deliver care that is preventative, proactive and tailored to their unique needs. Using an evidence-based approach focused on quality care management and data-driven medical decisions, Bluestone care teams collaborate to manage patients’ chronic conditions, address social determinants of health, manage transitions to and from inpatient settings, provide behavioral health support and more. Under our model of care, Bluestone patients experienced 21% fewer ER visits, 36% fewer hospitalizations and 41% fewer hospital readmissions compared to patients with similar conditions and complexities over the same time period. Our care teams travel directly to patients who reside in Assisted Living, Memory Care and Group Home communities throughout Minnesota, Wisconsin and Florida and are supported by clinical operations and administrative colleagues who work remotely or at our corporate offices in Stillwater, Minnesota, and Tampa, Florida. Our success is only possible through the hard work of our employees who bring our core values of Dedication, Excellence, Collaboration and Caring to life every day. Bluestone has been named to the Star Tribune's Top Workplace list for the 13th year in a row! Bluestone also achieved Top Workplace USA 2021-2025! In 2022, Bluestone Accountable Care Organization (ACO) was the best performing ACO in the country as measured by the overall savings per Medicare beneficiary. Position Overview: Are you a patient, clear communicator who loves helping people? We are seeking a Temporary Technology Administrative Specialist to join our team for a 12-week assignment. In this role, you will be the friendly voice on the other end of the line for our Bridge
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