The Program
TemporaryProgramOperationsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Temporary Program Operations Specialist at The Program. Skills: operations leadership, program design, program development, program execution, program evaluation, program innovation, policy development, procedure development, resource database development, data collection, quality improvement, relationship building, outreach. providing operations leadership for the Raising Washington Navigator Program. play an integral role in program design, development, execution, evaluation, and innovation”
What You'll Achieve.
direct impact on perinatal, postpartum and infant-toddler patient experience and outcomes; evaluating the efficacy and outcomes of services delivered; identify opportunities for improving program quality
Industry & Context.
Resolve data discrepancies; identifying system gaps; proposing workflow solutions; creative problem-solving skills
Ability to work remotely, accommodate occasional travel to clinic locations
What They're Looking For.
Must Have
Bachelor's Degree in a Public Health Field (e. g. Social Work, Psychology, Nursing, Behavioral Health) or related field, a minimum of one year of experience in health care, social services, or community‑based support roles
Nice to Have
Fluent in Spanish, Two years of experience in health care, social services, or community‑based support roles, Experience working directly with patients, clients, or community members, Experience working in mental and/or prenatal or postnatal health care settings, Prior experience in mental health triage, Experience working at the University of Washington or UW Medicine, Documented excellence in customer service, Understanding of trauma and culturally informed care, Ability to multi-task and prioritize tasks and quickly synthesize information, Demonstrated attention to detail, excellent organizational skills, and creative problem-solving skills, Ability to work effectively with a large, interdisciplinary team
What You'll Do.
providing operations leadership for the Raising Washington Navigator Program
play an integral role in program design
and communicate policies and procedures for the Raising Washington Navigator pilot program
Develop and maintain a resource database by identifying and building knowledge of perinatal resources throughout UW Medicine and Washington State
Serve as a resource for referring providers
including but not limited to triage of requests for consultation and providing referrals to available internal and community behavioral health resources
Provide top-level customer service to a diverse customer base
Communicate and coordinate with providers
staff and patients for any needed follow-up
Follow protocol for communicating with primary care / prenatal
and pediatric providers in response to urgent and emergent situations
In concert with the PERC center Director and the Raising Washington project management team
identify new and ongoing areas for improvement
and opportunities related to the Raising Washington Navigator pilot program
Ensure that all required program data are collected and accurately documented in relevant Epic
Excel or REDCap program database(s) to ensure data integrity
Resolve data discrepancies
Participate in iterative quality improvement cycles
identifying system gaps and proposing workflow solutions
Coordinate with Project Manager to evaluate the efficacy and outcomes of services delivered and identify opportunities for improving program quality
Build and maintain relationships with the Department
outpatient clinical services
and community resources and other related parties in support of the Raising Washington Navigator mission
In collaboration with the _Director_ and project management team
actively engage in Raising Washington outreach and marketing efforts by assisting in the development
and distribute information about the program
How You'll Work.
Team & Collaboration
coordinate with providers, staff and patients; In concert with the PERC center Director and the Raising Washington project management team, identify new and ongoing areas for improvement; Coordinate with Project Manager to evaluate the efficacy and outcomes of services delivered; Build and maintain relationships with the Department, UW Medicine, Nursing, Social work, outpatient clinical services, hospital-based care, and community resources and other related parties; In collaboration with the _Director_ and project management team, actively engage in Raising Washington outreach and marketing efforts; Ability to work effectively with a large, interdisciplinary team
Communication Scope
Excellent verbal and interpersonal skills; Communicate and coordinate with providers, staff and patients; Follow protocol for communicating with primary care / prenatal, and pediatric providers
Process & Methodology
program design, program development, program execution, program evaluation, program innovation, project management team
Full Job Description
**Job Description** **The Department of Psyc hiatry & Behavioral Sciences within the UW School of Medicine currently has an outstanding opportunity for a ****Temporary Program Operations Specialist** **to join their team. ** Reporting to Dr. Amritha Bhat, the Temporary Program Operations Specialist is responsible for providing operations leadership for the Raising Washington Navigator Program and will play an integral role in program design, development, execution, evaluation, and innovation. This program is a high-visibility project supported by the School of Medicine, Nursing, and Social Work with direct impact on perinatal, postpartum and infant-toddler patient experience and outcomes. This position is hybrid-eligible. **Key Responsibilities** _Program Operations (60%)_ * Develop, maintain, and communicate policies and procedures for the Raising Washington Navigator pilot program. * Develop and maintain a resource database by identifying and building knowledge of perinatal resources throughout UW Medicine and Washington State. * Serve as a resource for referring providers, including but not limited to triage of requests for consultation and providing referrals to available internal and community behavioral health resources. Provide top-level customer service to a diverse customer base. * Communicate and coordinate with providers, staff and patients for any needed follow-up. Follow protocol for communicating with primary care / prenatal, and pediatric providers in response to urgent and emergent situations. * In concert with the PERC center Director and the Raising Washington project management team, identify new and ongoing areas for improvement, and opportunities related to the Raising Washington Navigator pilot program. _Quality Improvement, Analytics, and Reporting (30%)_ * Ensure that all required program data are collected and accurately documented in relevant Epic, Excel or REDCap program database(s) to ensure data integrity. Resolve data discrepancies. *
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