Lush Handmade Cosmetics
TemporaryPartTimeFloorLeaderMicMacMall
“Temporary Part Time Floor Leader - Mic Mac Mall at Lush Handmade Cosmetics. Skills: Sales, Customer Experience, Team Leadership, Operational Excellence. Supporting the Store Management Team across all areas of the business. Driving sales”
What You'll Achieve.
Meet and exceed sales goals; Grow the contribution of your segments to the store’s overall sales; Exceed daily sales goals; Drive sales; Create a loyal customer base; Build a positive reputation for your store; Improve performance of sales associates; Increase sales; Improve employee wellbeing; Enhance the customer's shopping experience; Drive sales
Industry & Context.
Problem-solving issues related to customer service in day-to-day operations
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
What They're Looking For.
Must Have
Minimum 1 year of experience in: customer service and sales, cash handling and opening/closing procedures, supervisory experience involving coaching, feedback, and training, problem-solving issues related to customer service in day-to-day operations, a fast-paced team environment, Knowledge and passion for skincare, natural beauty, and ethical business, Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
Nice to Have
Experience with consultation-based customer service models, Experience analyzing sales metrics, Experience working in skincare or cosmetics, Experience in cross cultural collaboration and DEIB or social justice training, Fluency in Spanish, French or other languages
What You'll Do.
Supporting the Store Management Team across all areas of the business
Opening/closing the store
Analyzing sales results
Leading training sessions
Ensuring the store is firing on all cylinders
Creating an exceptional customer experience
Fostering a happy and motivated staff
Achieving operational excellence
Leading and inspiring a team of sales associates to achieve and surpass their goals
Fostering a culture of passion and positivity
Driving Sales: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team
and make necessary adjustments to the shop floor structure to meet and exceed sales goals
Take ownership for your results and actively work to grow the contribution of your segments to the store’s overall sales
Celebrate sales achievements with your team!
Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor
including product demonstrations
Observe and listen to consultations
collaborate with your team
and strive to exceed daily sales goals
Building the Brand: Educate customers on Lush brand values
and articulate our position on Fighting Animal Testing
and Naked Packaging in the shop and through community engagement
hosting store parties
and other traffic-driving initiatives
Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need
Team Involvement: Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance
support the growth of your team
and to increase sales
take ownership of your development
assess your performance
and actively seek feedback
and opportunities to improve and elevate your skills
knowledge and abilities
and Belonging: Encourage open communication and actively listen to team members perspectives related to diversity
Foster a sense of belonging by promoting teamwork
encouraging collaboration
and recognizing and valuing each employee's unique contributions
Operational Excellence: Cash Handling and Store Opening/Closing: Manage cash handling
including customer transactions
opening/closing the register
reconciling cash drawers
preparing nightly deposits
and securing the store at the end of each day
As required at your store location
take deposits to the bank
Time and Attendance: Lead by example in terms of attendance and punctuality
and encourage the same from all employees
Monitor employee breaks to ensure they are taking their scheduled breaks
promoting a healthy work environment and improving employee wellbeing
Review daily communications
including store updates and task lists
to ensure that team members are informed and prepared for their shifts
promoting a culture of preparedness and organization
Visuals and Merchandising: Maintain a clean
and visually appealing store to enhance the customer's shopping experience and drive sales
Stock and Inventory: Train your team on inventory best practices and fresh standards
and support management with inventory tasks
Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales and improve the customer experience
Policies and Procedures: Support your management team to keep your store compliant and ensure your staff are practicing company standards for opening and closing
and health and safety
How You'll Work.
Team & Collaboration
Collaborate with your team to exceed daily sales goals; Encourage open communication and actively listen to team members perspectives related to diversity, equity, inclusion, and belonging (DEIB); Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions; Support management with inventory tasks; Support your management team to keep your store compliant
Communication Scope
Encourage open communication; Actively listen to team members perspectives
Applying for this Temporary Part Time Floor Leader - Mic Mac Mall role?
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