Lush Handmade Cosmetics

TemporaryPartTimeFloorLeaderMicMacMall

CA$22–22k Dartmouth, Nova Scotia, Canada TEMPORARY
The Brief

“Temporary Part Time Floor Leader - Mic Mac Mall at Lush Handmade Cosmetics. Skills: Sales, Customer Experience, Team Leadership, Operational Excellence. Supporting the Store Management Team across all areas of the business. Driving sales”

What You'll Achieve.

Meet and exceed sales goals; Grow the contribution of your segments to the store’s overall sales; Exceed daily sales goals; Drive sales; Create a loyal customer base; Build a positive reputation for your store; Improve performance of sales associates; Increase sales; Improve employee wellbeing; Enhance the customer's shopping experience; Drive sales

Industry & Context.

Problems you'll solve

Problem-solving issues related to customer service in day-to-day operations

Eligibility Requirements

Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

What They're Looking For.

Must Have

Minimum 1 year of experience in: customer service and sales, cash handling and opening/closing procedures, supervisory experience involving coaching, feedback, and training, problem-solving issues related to customer service in day-to-day operations, a fast-paced team environment, Knowledge and passion for skincare, natural beauty, and ethical business, Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Nice to Have

Experience with consultation-based customer service models, Experience analyzing sales metrics, Experience working in skincare or cosmetics, Experience in cross cultural collaboration and DEIB or social justice training, Fluency in Spanish, French or other languages

What You'll Do.

Supporting the Store Management Team across all areas of the business

Opening/closing the store

Analyzing sales results

Leading training sessions

Ensuring the store is firing on all cylinders

Creating an exceptional customer experience

Fostering a happy and motivated staff

Achieving operational excellence

Leading and inspiring a team of sales associates to achieve and surpass their goals

Fostering a culture of passion and positivity

Driving Sales: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team

and make necessary adjustments to the shop floor structure to meet and exceed sales goals

Take ownership for your results and actively work to grow the contribution of your segments to the store’s overall sales

Celebrate sales achievements with your team!

Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor

including product demonstrations

Observe and listen to consultations

collaborate with your team

and strive to exceed daily sales goals

Building the Brand: Educate customers on Lush brand values

and articulate our position on Fighting Animal Testing

and Naked Packaging in the shop and through community engagement

hosting store parties

and other traffic-driving initiatives

Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need

Team Involvement: Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance

support the growth of your team

and to increase sales

take ownership of your development

assess your performance

and actively seek feedback

and opportunities to improve and elevate your skills

knowledge and abilities

and Belonging: Encourage open communication and actively listen to team members perspectives related to diversity

Foster a sense of belonging by promoting teamwork

encouraging collaboration

and recognizing and valuing each employee's unique contributions

Operational Excellence: Cash Handling and Store Opening/Closing: Manage cash handling

including customer transactions

opening/closing the register

reconciling cash drawers

preparing nightly deposits

and securing the store at the end of each day

As required at your store location

take deposits to the bank

Time and Attendance: Lead by example in terms of attendance and punctuality

and encourage the same from all employees

Monitor employee breaks to ensure they are taking their scheduled breaks

promoting a healthy work environment and improving employee wellbeing

Review daily communications

including store updates and task lists

to ensure that team members are informed and prepared for their shifts

promoting a culture of preparedness and organization

Visuals and Merchandising: Maintain a clean

and visually appealing store to enhance the customer's shopping experience and drive sales

Stock and Inventory: Train your team on inventory best practices and fresh standards

and support management with inventory tasks

Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales and improve the customer experience

Policies and Procedures: Support your management team to keep your store compliant and ensure your staff are practicing company standards for opening and closing

and health and safety

How You'll Work.

Team & Collaboration

Collaborate with your team to exceed daily sales goals; Encourage open communication and actively listen to team members perspectives related to diversity, equity, inclusion, and belonging (DEIB); Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions; Support management with inventory tasks; Support your management team to keep your store compliant

Communication Scope

Encourage open communication; Actively listen to team members perspectives

Free ATS check

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