Lush Handmade Cosmetics

TemporaryPartTimeFloorLeader

CA$0–0k Surrey, British Columbia, Canada TEMPORARY
The Brief

“Temporary Part Time Floor Leader at Lush Handmade Cosmetics. Skills: Sales, Customer Experience, Team Leadership, Operational Excellence. Supporting the Store Management Team across all areas of the business. Driving sales”

What You'll Achieve.

Meet and exceed sales goals; Grow the contribution of your segments to the store’s overall sales; Exceed daily sales goals; Drive sales; Create a loyal customer base; Build a positive reputation for your store; Improve the performance of Sales Ambassadors and peers; Increase sales; Improve employee wellbeing; Enhance the customer's shopping experience; Drive sales through visual merchandising

Industry & Context.

Problems you'll solve

Problem-solving issues related to customer service in day-to-day operations

Eligibility Requirements

Temporary position until October 2026, Weekly hours: 20-29 hours

What They're Looking For.

Must Have

Minimum 1 year of experience in: customer service and sales, cash handling and opening/closing procedures, supervisory experience involving coaching, feedback, and training, problem-solving issues related to customer service in day-to-day operations, a fast-paced team environment, Knowledge and passion for skincare, natural beauty, and ethical business, Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Nice to Have

Experience with consultation-based customer service models, Experience analyzing sales metrics, Experience working in skincare or cosmetics, Experience in cross cultural collaboration and DEIB or social justice training, Fluency in Spanish, French or other languages

What You'll Do.

Supporting the Store Management Team across all areas of the business

Opening/closing the store

Analyzing sales results

Leading training sessions

Ensuring every aspect of the store is functioning optimally

Creating an exceptional customer experience

Fostering a happy and motivated staff

Achieving and surpassing sales goals

Educating customers on Lush brand values

Managing cash handling

including customer transactions

opening/closing the register

reconciling cash drawers

preparing nightly deposits

and securing the store

Taking deposits to the bank as required

Monitoring employee breaks

Reviewing daily communications

and visually appealing store

Training the team on inventory best practices and fresh standards

Supporting management with inventory tasks

Making real-time adjustments to product displays based on sales

How You'll Work.

Team & Collaboration

Collaborate with your team to exceed daily sales goals; Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge; Encourage open communication and actively listen to team members perspectives related to diversity, equity, inclusion, and belonging (DEIB); Promote teamwork, encourage collaboration, and recognize and value each employee's unique contributions; Support your management team to keep your store compliant

Communication Scope

Encourage open communication; Actively listen to team members perspectives

Free ATS check

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